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Nicknamejustletmesubmitthisrev
1 review by this name
★★★★★
Check in experience is very confusing and frustrating
The check in process was absolutely dreadful. I received an email a few days ago to input required info for travel to the US, which I did. Then when checking in today, it asked me for that info (the address) again. Then, it asked for date of birth again (it had put it in before too). Then, when I was almost done, it told me that to change seats I would need to use the “previous online check-in”. That was both confusing and frustrating. The map of the seats was also very bad and misaligned, which made it difficult to understand where our seats were on the plane. After figuring out a way to use
British AirwaysUS · 2025-10-24