NAQyano

When i read episode i don’t receive a gem I don’t have the e mark (earn gem) on any of my stories , the one’s that i need to get a gem that cost a gem i delated my game a few time log out from my account a few time and i still don’t have the E mark on any of my stories. I search on google and i wrote to you a few time and i didn’t receive a answer or a solution Can you fix that ?