Mohammed Al Essa

Today, a Careem driver kidnapped my son and refused to let him out of the car unless I paid immediately. He threatened to take him somewhere else if I didn’t transfer the money on the spot. I contacted Careem’s support team expecting urgent help and fair treatment — instead, I was shocked. The person who responded to me defended the driver and told me, “Pay first, then he’ll let your son out.” Let me be clear: this is not just a payment issue — this is blackmail and kidnapping. The driver even told me it’s company policy not to allow passengers out unless they pay, even though I’ve used Care