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MiSSxARiEL
1 review by this name
★★★★★
Frustrating
My DNA was unable to be processed. I was offered a new kit complimentary, which was cool. However, the email stated I need to access the virtual assistant to provide my address for shipping said kit. Unfortunately, I was directed to a blank page when clicking on the provided link for the virtual assistant multiple times. Trying to contact support has been impossible-the phone number provided directs me to the support center on the website. When I attempted to resolve the issue in the support center the provided “answers” sent me in circles, unable to resolve my issue.
I’m bummed because this
MyHeritage: Family Tree & DNAUS · 2026-06-10