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I was booked in Polaris yesterday to depart for Cape Town - we boarded on time but sat at the gate for 4 hours supposedly waiting to be de-iced ( weather was cold but I have flown in significantly worse weather) we questioned for a further hour to be de-iced after which we were told that de-icing fluid had gotten into the cockpit and we needed to go back to the gate - this took a further 45 minutes and on arrival back at the gate we waited another hour before being told that the flight had been cancelled - there was then a mad scramble to only three desks for help to reschedule bookings. Compu