LilianElias

I had my reservation code and I had to go web to do my check in, easy to not use flyblue. On top of this gap big queue to drop bags on BHX airport including few organization.

Data not accurated in the app for baggage claim, waste time to find the correct place to get my my bags. Company without people to work up in the ground, many older people without special queue or chair to seat, zero customer centricity at NY AirPort.