Jo394726

The APP gave totally wrong direction to the Cairo international airport, which led to a deserted parking lot. We had to reroute which took about 25 min extra. How is this even possible? When I communicate with the customer service about this issue and hope them to compensate gas fee to the driver, their agent replied to me that ‘You're the one who gave the driver the wrong directions, right?’, knowing that I gave the airport as destination. He is either ignorant that the APP provides map and direction to the driver, not the passenger, or he was playing innocent. Then he eagerly resolved the