Jahop14

On several occasions including this travel trip I’ve arrived with a new suitcase and left the airport after my AA flight with a damaged, broken, chipped, scratched up suitcase. There appears to be zero care. I even have a video of an AA employee dropping my bag from at least 6 feet in the air straight onto the ground, breaking a portion my bag in the process. I sadly had this view of the incident from my seat on the flight. Lastly, the last two international trips we’ve been on we’ve waited an extensive period of time for our checked bags to arrive at the terminal. We have priority tags on ou