Ennui&moralrot

I “purchased” tickets they insisted I simply needed to pick up. I went to the rail carrier’s office and they said this was a common problem Trainline does not actually purchase the tickets. By then it was too late to cancel for a refund. I had to purchase the tickets again and Trainline refused to refund me. I’ll never use Trainline again. Customer service was unhelpful and clearly obfuscating the fact the tickets they claimed they purchased on my behalf were ever purchased. Do not use Trainline. Ever.