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Doris213chiu
1 review by this name
★★★★★
Appeal: Accidental purchase on wrong Gmail account (same-day cancellation & repurchase) – Request re
Hi Google Play Support team,
I’m requesting a reconsideration of the refund decision for my purchase of **Google AI Pro (2 TB) (Google One)**.
* Amount: **NT$3,250**
* Charge date: **Dec 29**
* Transaction ID: **SOP.3345-2073-9499-29057**
What happened:
On **Dec 29**, I accidentally purchased the annual plan using the **wrong Gmail account**. I realized the mistake the same day and **immediately cancelled the subscription** on that account. Then, also on **Dec 29**, I subscribed again using my **correct Gmail account** so I could use Google One properly.
Because the first purchase was made
Google OneTW · 2026-01-07