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Del951
1 review captured · grouped by display name (Apple doesn't publish a unique reviewer id)
★★★★★ Not Very Useful — ServiceDesk Plus | On-premises · US
Like others have said, it is just too basic to be useful. It doesn't show all the fields so if you have a field that is required to close the ticket and that field isn't displayed then you can't close the ticket. It needs a ton of work at this point.