Crypto.com review

I loved this app for a lot of reasons the fees to get my money on here was a little high since I transferred it over but I truly like the app. Now I’ve withdrawn my money so I can buy a home. All my funds got to my bank however when I look for a transaction history the only thing the app offers is a very basic looking excel chart. A document I sent to the bank and they won’t accept it because it looks like a document I could’ve made. This should be something very basic that any financial institution should provide to their clients specially when holding their money. How is it possible you guy