Bravo898

I made a booking from Ibis Barcelona Aeropuerto VILADECANS at 6:10 this morning. I started looking for a driver since 06:05 AM but I couldn’t find the driver. So I checked from the application again and found that he was on another side of street and then walk to the driver position. Since he was around 10 min walk to the hotel, so I made a call to the driver to tell him I’m on my way at 06:17 AM, but he didn’t answer. At that time the application notified me that THE DRIVER CANCELED the trip and I need to be charged for 5 €. This is unacceptable and not fare for passengers . The driver ab