Barbieycliag

I booked a hotel through Agoda and received a confirmation email as expected. Then, out of nowhere, I got another email stating that I had cancelled the booking, which is completely false and absurd. I immediately tried to contact Agoda’s customer service via WhatsApp and their app, but both chatbots kept repeating the same scripted response: that I had cancelled the booking myself. What’s even more baffling is that my booking was supposed to be non-refundable. If I had truly cancelled it, I shouldn’t have received a full refund, but I did. That contradiction alone shows something went seriou