Automorphy

In terms of card renewal, Metro bank is ridiculous. They don’t send new cards automatically (absolutely okay), instead they expect you to use the damaged card replacement function and don’t give any indication about that, even in the wording of their app and website. You walk in a branch and get informed (in a “isn’t that common sense” tongue) and then waste half an hour in your life waiting for the new card. Reconsider your business with them if that’s not the kind of customer service you expect.