Augustas P

We were accused of breaking a table when we stayed with an Airbnb host, even though everything was in order when we left the apartment. The owner contacted us only a week later to say that the table was broken. We tried to appeal to Airbnb that we really didn't do it, but Airbnb didn't even look into the situation and just gave standard answers. It's a really bad feeling when you are accused of something you didn't do and have to pay $250 in compensation. I really didn't expect Airbnb to do this to us. Really very poor customer service.

Awesome app!