Amazzzzing26

Customer service is basically non existent but they don’t mind billing. After a year of being unable to access my kids account or get any assistance we finally decided to try and sign up again. Success. We paid for another year of access to connectivity $170. Then I get an email telling me we will be billed again on the original sign up cycle. I emailed and communicated the issued. Was assured it was fixed. Then I find that the connectivity has been totally cancelled and we’ve “forfeited” that $170 and would need to pay AGAIN to get access. I’ve emailed back and forth but there is zero common