Ali Enis BOZDEMİR

Dear Lufthansa Customer Service, I am writing to express my utmost dissatisfaction with the travel experience my family and I endured on our recent journey with Lufthansa. My mother, uncle (both elderly), and I were traveling from Tirana to Baku with a transit in Frankfurt, and the entire experience was both stressful and deeply disappointing. 1. *Flight Delay and Inadequate Ground Services:* Our flight from Tirana to Frankfurt (LH1425), scheduled for 15:40, was delayed by an hour and a half. During this time, we were left standing at the gate in the open air for approximately 30 mi