A1E2W31234

This will be the last time we use American Airlines. We haven’t had issues prior to this but this trip was met with delays going to our destination and delays on our return flight. Yes they let you know about the impending delay but don’t tell you the actual delay until you are supposed to start boarding. At which point it’s too late to do anything else. I was told but four different employees that we have plenty of time to make our connection and not to worry. I even sat on hold for two hours prior to leaving for the airport- she insisted the plane is in route and should not have further dela