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Edit: Its fixed and everything is running wonderfully. Thanks to the support team and esp. Veronika for sticking with it as we went back and forth for a month or so to troubleshoot the bug. Edit: I just got a response from Veronika and from support again so hopefully we can get to the bottom of this issue. Edit: Veronika was nice and responsive but once it was escalated to the technical team it got bad. They asked for a lot of screen recordings of the app which has a lot of personal information. They dont seem to have a way to collect logs/troubleshoot in any normal or professional mann