2YrLoyalCustomerMistreated

I have been using this app for the past 2 years to call my family in Ethiopia. At first, the subscription was simple and affordable ($5 for 1 hour or $10 for 1 day unlimited). A few months ago, they changed the plan to $18 per month and added an automatic recharge of $10 whenever the balance falls below $3. Since then, I’ve been experiencing constant issues. I called customer service on three different occasions, and each time they told me the problem would be fixed within 24–48 hours. I waited patiently, but nothing improved. Recently, when I tried to log in, the app blocked me with a messa