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The Knot has a policy that protects vendors against negative feedback back from legitimate customers. If you try to leave an honest review, the vendor can dispute that you are a customer (even if the vendor simultaneously reaches out to you apologizing for their bad service, therefore proving you are a customer). The Knot then requires you to submit specific documentation that you were indeed a customer, including signed contracts and receipts that have personal financial information. They will not accept any other clear proof, including said emails where the vendor is openly admitting that t