Memphis 311

Quickly taken care of. Thanks

Does not explain why requests or complaints are closed without explanation.

I reported my holey garbage cart and received a new one in one week. Thank you!

I have pout in 3 ticket to get a new lid or replace can and they keep closing it saying complete but my can does not have a lid still nor do I have a new can when it rain it fills up with water . I have alot of trash I can’t keep it on the street and they never come fix it

Closes case without any action to satisfy customer issue or problems.

Not a great app. User should have to approve complete. Should not have go to multiple screens to check boxes. Some questions are repetitive.

This app works as far as getting info posted but I can’t tell the city of Memphis does anything about the issues.

The App is convenient & works well. However, the City of Memphis’ responses (both eyes on the problems and communications regarding your findings) often fall short.

What is the use in reporting if they are not going to pick up the recycling, this is the 3rd week and now 80 and 84 East Falls Rd have full bins in addition to the bucket recycle bin that is full. I now have enough to fill another bin but I guess I should just trash it since I live in a neighborhood that solid waste choose not to pick up in. This is a constant complaint T on a weekly basis, I guess I should just trash everything, since the city doesn’t care why should a citizen that pays for the same services be overlooked.

Every time I make a request it is canceled because I made it too late or too early is it written anywhere on this app the time of a request if no one picked up outside cart bags in a month how is it too late to make a request

The apply button is not visible to select on some of the line items. It’s cut off and not visible, therefore you can not answer the question and select apply. This is on my iPhone and iPad. Better on iPad. I can at least see part of the A for apply and select. When will this be fixed in app?

Requested service on trash can for lid failure. Trash can has been replaced. Thank you again. After replacement arrived I opened another request for the lid of the recycle can. Because of issues that occur every week the truck driver must exit the truck and deal with my recycle can lid. Your people in the offices assumed this request is for the previous trash can. It is not. You can keep waisting your paid workforce’s time and not repair the lid. Or continue waisting the paid time of your workforce.

Mostly easy to use and good way to contact the city.

This app is pointless. Nearly every week I have to submit a request for recycling, trash, or yard waste to come because they skipped my street ir entire neighborhood. Half the time they close the request within a few hours for no good reason. Even when the people come to remedy the problem, you never know when it might happen. Often, the request is closed after the following week. Get it together, Memphis!

This seems to be automated and gaslights the user. It's mostly a waste of effort. Twice, however, I successfully requested dead animal pick up and those were responded to quickly.

When you open a service ticket, it’s closed without receiving service. Such a waste of tax payers money.

3-1-1 doesn’t respond to multiple complaints to let citizens know when their issue will be resolved.

The app is okay, but it’s frustrating to be ignored by whoever should respond. They close issues without taking action or providing any explanation. Update: I am deleting this app. If there is no justification for reporting a pile of trash in a neighbor’s front yard, then there’s no justification for wasting time and space on this useless software or the people behind it.

Very easy to use and user friendly but the results are extremely questionable. I receive a lot of “case closed” responses when the problem hasn’t really been resolved.

I have not completed a claim due to all the nice folks in Memphis who tell me it’s a waste of time. So, I just want to share my view of what we as tourists experienced last night upon just arriving into town. We left our hotel on this road heading south and within one block, we experienced a shock when our car dropped into a hole. Sounded like it broke in half. I called the local police to report our misfortune and was told they would mark the hole. A nice man at Marlowe’s helped install the donut tire. Never did see the hole get marked, but we watched as car after car hit this hole. We