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What’s New Version 2026.8
Next Response Time goals now appear in SLA details — a single "Respond in" summary when a goal is overdue, or separate rows when everything's on track.
Description
Help Scout's iOS app gives you powerful customer support software in your pocket so you can quickly assist customers from wherever you are. Keep your finger (literally) on the pulse of what's happening with your customers, collaborate remotely, and put the life back into work-life balance — all without compromising your customers’ experience. Build stronger customer relationships through fast, personalized email support — simply log in and get to work!
With the Help Scout app, you’ll be able to:
• Navigate to any Help Scout mailbox with a tap
• Access all conversations and handle those assigned to you
• Reply to customers quickly with saved replies - you’ll look like a genius without even trying
• Apply tags to categorize conversations or trigger automations like magic
• Add notes to conversations to keep everyone in the loop, even in the remote-est location
• Change conversation status with a single swipe
• Keep conversations moving by assigning them to a team member or teams (Plus Plan only)
• Apply custom fields to keep reporting data pristine (Plus Plan only)
Accessibility
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Version history 25 versions
Build 886874692v2026.82026-06-16 12:45:17
Next Response Time goals now appear in SLA details — a single "Respond in" summary when a goal is overdue, or separate rows when everything's on track.
Build 886257146v2026.72026-06-02 12:26:32
Set a custom status message directly from the app. Pick an emoji and add a message to let your team know what you’re up to — or clear it when you’re back.
You can now also start a new conversation from an existing thread, so you don’t have to jump to the web when you need to spin something off.
Build 885725642v2026.62026-05-19 16:50:32
A reliability-focused release: no more unexpected logouts and the conversation list refreshes right after bulk tag/assignee edits.
Build 885379814v2026.52026-05-13 08:41:10
SLAs are now visible across the app, with a new indicator in the conversation list and in the dock. Tap it to open a detail sheet with all the info.
A few small fixes too, including conversations that refresh properly after you send a reply.
Heads up: iOS 15 is no longer supported. The app now requires iOS 16 or later.
Build 883759520v2026.42026-03-26 14:23:24
Manage your availability from anywhere. Toggle Active or Away from your profile — status syncs instantly between mobile and web, and routing updates automatically. Plus, get instant Help Scout support with AI Answers.
Build 882719789v2026.32026-03-04 14:34:22
Now supporting WhatsApp!
Reply to WhatsApp messages in the mobile app. Just connect your WhatsApp channel in Help Scout on the web first, then you’re ready to go.
WhatsApp is available on Plus and Pro plans at no extra cost.
Build 882184666v2026.22026-02-06 15:41:18
Threads now have a cleaner, more polished feel—lighter spacing, clearer text, and subtle style updates to help you focus on the conversation.
We’ve also made improvements to make the application feel more reliable and responsive, including:
- Conversation history now loads correctly while composing a message, so you always have full context
- Discarded drafts are now cleared properly from conversations
- Smoother navigation when swiping back after opening a conversation from search
As always, this update includes general performance and stability improvements.
Build 881366170v2026.12026-01-21 19:07:32
Threads now have a cleaner, more polished feel—lighter spacing, clearer text, and subtle style updates to help you focus on the conversation.
Build 880104065v2025.252025-12-01 19:12:41
In this update, we’ve fixed a few issues to improve reliability:
- Tables now render correctly in messages.
- The conversation list refreshes after you add a note.
- The back button in search takes you back to your results as expected.
Build 879531537v2025.242025-11-06 15:51:17
We’ve fixed an issue that sometimes prevented users from opening the correct conversation from search.
This update also includes general improvements and other bug fixes.
Build 879185653v2025.232025-10-27 18:31:50
Conversation Dock is now available on iPad!
Furthermore, you can also quickly copy a conversation’s subject or number — just long-press the subject or tap the number to copy it to your clipboard.
This update also includes general improvements and bug fixes.
Build 878970081v2025.222025-10-17 17:23:11
With this update, we’ve introduced a Close Conversation button on the conversation screen. This button appears next to the Reply button and replaces the Manual Workflows button that was previously there.
Don’t worry — Manual Workflows are still available! You can now find them in the overflow menu, accessible by tapping the three-dot button in the bottom corner of the same screen.
Build 878272993v2025.212025-09-23 07:32:03
Meet the new Conversation Dock. Quickly view and update customer details, status, tags, and Custom Fields — all in one place. Conversations now flow from first to most recent, top to bottom, and update in real time (no pulling to refresh). This release also includes bug fixes and performance improvements.
Build 877757243v2025.202025-09-04 12:01:17
Enhanced features and optimizations to deliver a smoother user experience.
Build 877291194v2025.192025-08-20 01:12:52
Enhanced features and optimizations to deliver a smoother user experience.
Build 877006536v2025.182025-08-11 16:09:54
Bug fixes and improvements
Build 876235146v2025.172025-07-10 07:01:52
The notification station got a new addition: you can now see who reacted to your thread. We also made some behind-the-scenes improvements.
Build 874995401v2025.162025-05-23 07:02:45
In this version, tapping a notification now takes you directly to the View you’ve been granted access to. We’ve also fixed an issue that caused unexpected logouts for some users, along with other internal improvements.
Build 874751394v2025.152025-05-14 20:36:07
Bug fixes and improvements
Build 874344431v2025.142025-05-01 23:52:30
With this release, we’ve added file attachment scanning to the app. Attachments detected to contain a virus will now display updated styling both within the conversation thread and on the compose message screen.
Build 874264285v2025.132025-04-24 19:31:40
In this release, notifications in the Notification Station can now be swiped to mark them as read or unread.
On top of that, we've included some bug fixes and improvements.
Build 873769111v2025.122025-04-16 20:46:52
In this release, notifications in the Notification Station can now be swiped to mark them as read or unread.
Build 873596256v2025.112025-04-01 13:10:51
We’ve made it easier than ever to share your feedback about the Help Scout mobile app! With this update, you’ll see occasional in-app prompts inviting you to leave a review in the App Store. By sharing your thoughts, you’re helping us improve the app and making it easier for others to see its value. If you love using Help Scout on mobile, we’d appreciate your review!
Build 873376639v2025.102025-03-24 13:40:50
We’ve made it easier than ever to share your feedback about the Help Scout mobile app! With this update, you’ll see occasional in-app prompts inviting you to leave a review in the App Store. By sharing your thoughts, you’re helping us improve the app and making it easier for others to see its value. If you love using Help Scout on mobile, we’d appreciate your review!
Build 873003019v2025.92025-03-12 07:25:54
Notification Station is now available on mobile! Stay on top of your conversations with real-time updates on replies, assignments, and followed threads—right from your phone.
We’ve also fixed some bugs and improved the overall stability of the application for a smoother experience.
No pricing data captured yet — comparisons appear once the app has paid storefronts or in-app purchases.
Availability 5 of 5 storefronts
| Region | Language | Price | Ratings | Avg | Version |
|---|---|---|---|---|---|
 US | en-US | Free | 290 | 4.1 | 2026.8 |
 CA | en-CA | Free | 41 | 3.8 | 2026.8 |
 GB | en-GB | Free | 40 | 4.4 | 2026.8 |
 AU | en-AU | Free | 23 | 3.7 | 2026.8 |
 NZ | en-AU | Free | 9 | 4.2 | 2026.8 |
Change log 29 changes · US
✎
releaseNotes updated
Next Response Time goals now appear in SLA details — a single "Respond in" summary when a goal is overdue, or separate rows when everything's on track.
✎
description updated
Help Scout's iOS app gives you powerful customer support software in your pocket so you can quickly assist customers from wherever you are. Keep your finger (li
✎
subtitle updated
Support customers on the go
✎
name updated
Help Scout
◆
Version 2026.8 released
Next Response Time goals now appear in SLA details — a single "Respond in" summary when a goal is overdue, or separate rows when everything's on track.
◆
Version 2026.7 released
Set a custom status message directly from the app. Pick an emoji and add a message to let your team know what you’re up to — or clear it when you’re back.
You can now also start a new conversation from an existing thread, so you don’t have
◆
Version 2026.6 released
A reliability-focused release: no more unexpected logouts and the conversation list refreshes right after bulk tag/assignee edits.
◆
Version 2026.5 released
SLAs are now visible across the app, with a new indicator in the conversation list and in the dock. Tap it to open a detail sheet with all the info.
A few small fixes too, including conversations that refresh properly after you send a repl
◆
Version 2026.4 released
Manage your availability from anywhere. Toggle Active or Away from your profile — status syncs instantly between mobile and web, and routing updates automatically. Plus, get instant Help Scout support with AI Answers.
◆
Version 2026.3 released
Now supporting WhatsApp!
Reply to WhatsApp messages in the mobile app. Just connect your WhatsApp channel in Help Scout on the web first, then you’re ready to go.
WhatsApp is available on Plus and Pro plans at no extra cost.
◆
Version 2026.2 released
Threads now have a cleaner, more polished feel—lighter spacing, clearer text, and subtle style updates to help you focus on the conversation.
We’ve also made improvements to make the application feel more reliable and responsive, including
◆
Version 2026.1 released
Threads now have a cleaner, more polished feel—lighter spacing, clearer text, and subtle style updates to help you focus on the conversation.
◆
Version 2025.25 released
In this update, we’ve fixed a few issues to improve reliability:
- Tables now render correctly in messages.
- The conversation list refreshes after you add a note.
- The back button in search takes you back to your results as expected.
◆
Version 2025.24 released
We’ve fixed an issue that sometimes prevented users from opening the correct conversation from search.
This update also includes general improvements and other bug fixes.
◆
Version 2025.23 released
Conversation Dock is now available on iPad!
Furthermore, you can also quickly copy a conversation’s subject or number — just long-press the subject or tap the number to copy it to your clipboard.
This update also includes general improvemen
◆
Version 2025.22 released
With this update, we’ve introduced a Close Conversation button on the conversation screen. This button appears next to the Reply button and replaces the Manual Workflows button that was previously there.
Don’t worry — Manual Workflows are s
◆
Version 2025.21 released
Meet the new Conversation Dock. Quickly view and update customer details, status, tags, and Custom Fields — all in one place. Conversations now flow from first to most recent, top to bottom, and update in real time (no pulling to refresh).
◆
Version 2025.20 released
Enhanced features and optimizations to deliver a smoother user experience.
◆
Version 2025.19 released
Enhanced features and optimizations to deliver a smoother user experience.
◆
Version 2025.18 released
Bug fixes and improvements
◆
Version 2025.17 released
The notification station got a new addition: you can now see who reacted to your thread. We also made some behind-the-scenes improvements.
◆
Version 2025.16 released
In this version, tapping a notification now takes you directly to the View you’ve been granted access to. We’ve also fixed an issue that caused unexpected logouts for some users, along with other internal improvements.
◆
Version 2025.15 released
Bug fixes and improvements
◆
Version 2025.14 released
With this release, we’ve added file attachment scanning to the app. Attachments detected to contain a virus will now display updated styling both within the conversation thread and on the compose message screen.
◆
Version 2025.13 released
In this release, notifications in the Notification Station can now be swiped to mark them as read or unread.
On top of that, we've included some bug fixes and improvements.
◆
Version 2025.12 released
In this release, notifications in the Notification Station can now be swiped to mark them as read or unread.
◆
Version 2025.11 released
We’ve made it easier than ever to share your feedback about the Help Scout mobile app! With this update, you’ll see occasional in-app prompts inviting you to leave a review in the App Store. By sharing your thoughts, you’re helping us impro
◆
Version 2025.10 released
We’ve made it easier than ever to share your feedback about the Help Scout mobile app! With this update, you’ll see occasional in-app prompts inviting you to leave a review in the App Store. By sharing your thoughts, you’re helping us impro
◆
Version 2025.9 released
Notification Station is now available on mobile! Stay on top of your conversations with real-time updates on replies, assignments, and followed threads—right from your phone.
We’ve also fixed some bugs and improved the overall stability of