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What’s New Version 1.0.77
Bug fixes and stability improvements. Fixed a crash on Samsung Android devices when scanning barcodes (MLKit NullPointerException). Added a chatbot authentication fallback flow for improved login reliability.
Description
Get help faster with AI at your fingertips.
The SysAid mobile app lets you chat with AI for instant answers, turn conversations into tickets in seconds, track requests, take action, and access your assets, all from your phone. Stay informed, move work forward, and get things done wherever you are.
Accessibility
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Version history 8 versions
Build 886367854v1.0.772026-06-01 17:59:18
Bug fixes and stability improvements. Fixed a crash on Samsung Android devices when scanning barcodes (MLKit NullPointerException). Added a chatbot authentication fallback flow for improved login reliability.
Build 885032996v1.0.672026-04-29 19:54:10
This update brings powerful improvements to your ITSM experience:
Assets just got smarter - you can now query and filter assets directly from the app.
Smarter CI forms - CI Sub Type is no longer required when the selected CI type has no subtypes, reducing unnecessary friction.
Edit mode is here - you can now edit Service Requests, Assets, and CIs directly from the app.
Login fix - resolved an issue that incorrectly locked users out after a single failed password attempt.
Build 884513168v1.0.632026-04-15 11:49:14
Scan & Create Configuration Items
IT managers can now create new Configuration Items (CIs) directly from their mobile device by scanning a barcode or serial number on a physical asset. The scanned value auto-fills the CI form, and a "Save & Scan Next" option enables quick batch registration of multiple assets in a row — making on-the-go asset management faster than ever.
Resolved Unexpected Session Logouts
Fixed an issue where users were being unexpectedly logged out of the mobile app. Session stability has been improved, ensuring a more reliable and uninterrupted experience.
Build 883473299v1.0.572026-03-17 22:32:46
Introduced a new Configuration Items (CI) screen with tabbed navigation and a detailed view for improved usability
Fixed an issue where the Request User was not displayed correctly
Improved search functionality by removing the third-level category field from Service Request (SR) search
Build 882955944v1.0.522026-03-05 06:58:38
Bug fixes and Enhancements
Build 882199740v1.0.472026-02-06 04:51:54
Bug fixes and improvments
Build 881821704v1.0.382026-01-27 16:00:02
Bugs were fixed and improvements were made
Build 878163214v1.02026-01-12 13:10:29
No pricing data captured yet — comparisons appear once the app has paid storefronts or in-app purchases.
Availability 1 of 1 storefronts
| Region | Language | Price | Ratings | Avg | Version |
|---|---|---|---|---|---|
| US | en-US | Free | 0 | — | 1.0.77 |
Change log 11 changes · US
✎
releaseNotes updated
Bug fixes and stability improvements. Fixed a crash on Samsung Android devices when scanning barcodes (MLKit NullPointerException). Added a chatbot authenticati
✎
description updated
Get help faster with AI at your fingertips.
The SysAid mobile app lets you chat with AI for instant answers, turn conversations into tickets in seconds, track r
✎
name updated
SysAid
◆
Version 1.0.77 released
Bug fixes and stability improvements. Fixed a crash on Samsung Android devices when scanning barcodes (MLKit NullPointerException). Added a chatbot authentication fallback flow for improved login reliability.
◆
Version 1.0.67 released
This update brings powerful improvements to your ITSM experience:
Assets just got smarter - you can now query and filter assets directly from the app.
Smarter CI forms - CI Sub Type is no longer required when the selected CI type has no sub
◆
Version 1.0.63 released
Scan & Create Configuration Items
IT managers can now create new Configuration Items (CIs) directly from their mobile device by scanning a barcode or serial number on a physical asset. The scanned value auto-fills the CI form, and a "Save &
◆
Version 1.0.57 released
Introduced a new Configuration Items (CI) screen with tabbed navigation and a detailed view for improved usability
Fixed an issue where the Request User was not displayed correctly
Improved search functionality by removing the third-level
◆
Version 1.0.52 released
Bug fixes and Enhancements
◆
Version 1.0.47 released
Bug fixes and improvments
◆
Version 1.0.38 released
Bugs were fixed and improvements were made
◆
Version 1.0 released