Journey | Loyalty Rewards

Welcome to the brand new Journey 2.0 mobile app experience. We heard from our members and are excited to launch an entirely reimagined experience built around how modern travelers discover, book, and experience hospitality. MAJOR 2.0 UPDATES INCLUDE: • Member-only pricing and curated discovery experiences • Apple Pay support for faster, seamless bookings • Completely redesigned property search and interactive map experience • End-to-end booking at top hotels around the world — including the ability to use Journey Rewards • Expanded Known by Journey personalization and traveler identity experiences • Exclusive benefits at Journey Alliance Partner properties including Suite Night Awards, Timeless Stay™ (choose your own check-in and check-out times), personalized upgrades, and more • Redesigned Wallet, Trips, and Profile experiences • Faster performance, smoother navigation, and improved reliability throughout the app • …and much more LATEST UPDATES IN THIS VERSION (2.3.0) • Discover personalized offers near your home and current location • Set and save your home address to unlock more relevant local offers and experiences • New offers carousel and featured offers experience on the Discover tab • Improved offer claiming and redemption experiences throughout the app • Performance, reliability, and quality-of-life improvements throughout the app

Welcome to the brand new Journey 2.0 mobile app experience. We heard from our members and are excited to launch an entirely reimagined experience built around how modern travelers discover, book, and experience hospitality. MAJOR 2.0 UPDATES INCLUDE: • Member-only pricing and curated discovery experiences • Apple Pay support for faster, seamless bookings • Completely redesigned property search and interactive map experience • End-to-end booking at top hotels around the world — including the ability to use Journey Rewards • Expanded Known by Journey personalization and traveler identity experiences • Exclusive benefits at Journey Alliance Partner properties including Suite Night Awards, Timeless Stay™ (choose your own check-in and check-out times), personalized upgrades, and more • Redesigned Wallet, Trips, and Profile experiences • Faster performance, smoother navigation, and improved reliability throughout the app • …and much more LATEST UPDATES IN THIS VERSION (2.3.0) • Discover personalized offers near your home and current location • Set and save your home address to unlock more relevant local offers and experiences • New offers carousel and featured offers experience on the Discover tab • Improved offer claiming and redemption experiences throughout the app • Performance, reliability, and quality-of-life improvements throughout the app

Welcome to the brand new Journey 2.0 mobile app experience. We heard from our members and are excited to launch an entirely reimagined experience built around how modern travelers discover, book, and experience hospitality. MAJOR 2.0 UPDATES INCLUDE: • Member-only pricing and curated discovery experiences • Apple Pay support for faster, seamless bookings • Completely redesigned property search and interactive map experience • End-to-end booking at top hotels around the world — including the ability to use Journey Rewards • Expanded Known by Journey personalization and traveler identity experiences • Exclusive benefits at Journey Alliance Partner properties including Suite Night Awards, Timeless Stay™ (choose your own check-in and check-out times), personalized upgrades, and more • Redesigned Wallet, Trips, and Profile experiences • Faster performance, smoother navigation, and improved reliability throughout the app • …and much more LATEST UPDATES IN THIS VERSION (2.2.1) • Improved accessibility support in search and discovery experiences, including better support for larger text sizes • Your cash vs. points booking preference is now remembered throughout the reservation experience • Improved display of check-in and check-out times for greater accuracy and clarity • Restored property hero imagery on select hotel pages for a richer browsing experience • Improved reliability when recording and submitting voice notes for concierge-assisted points bookings • Fixed display and layout issues on Android reservation screens • Enhanced performance monitoring and reliability throughout the app • Additional bug fixes, stability improvements, and quality-of-life enhancements

Welcome to the brand new Journey 2.0 mobile app experience. We heard from our members and are excited to launch an entirely reimagined experience built around how modern travelers discover, book, and experience hospitality. MAJOR 2.0 UPDATES INCLUDE: • Member-only pricing and curated discovery experiences • Apple Pay support for faster, seamless bookings • Completely redesigned property search and interactive map experience • End-to-end booking at top hotels around the world — including the ability to use Journey Rewards • Expanded Known by Journey personalization and traveler identity experiences • Exclusive benefits at Journey Alliance Partner properties including Suite Night Awards, Timeless Stay™ (choose your own check-in and check-out times), personalized upgrades, and more • Redesigned Wallet, Trips, and Profile experiences • Faster performance, smoother navigation, and improved reliability throughout the app • …and much more LATEST UPDATES IN THIS VERSION (2.1.1) • Improved accessibility support across Discovery, Wallet, Profile, onboarding, and authentication flows • Better support for larger text sizes and display scaling across the app • Refined layouts, typography, and navigation for a cleaner, more seamless experience • Improved Wallet, Profile, and notification settings experiences • Added deep linking support for notification preferences and Wallet navigation • Reliability improvements for onboarding, OTP verification, phone and email flows • Better microphone permission handling and voice session recovery • Performance, analytics, and infrastructure improvements under the hood • Additional UI polish, bug fixes, and quality-of-life enhancements throughout the app

Welcome to the brand new Journey 2.0 mobile app experience. We heard from our members and are excited to launch an entirely reimagined experience built around how modern travelers discover, book, and experience hospitality. MAJOR 2.0 UPDATES INCLUDE: • Member-only pricing and curated discovery experiences • Apple Pay support for faster, seamless bookings • Completely redesigned property search and interactive map experience • End-to-end booking at top hotels around the world — including the ability to use Journey Rewards • Expanded Known by Journey personalization and traveler identity experiences • Exclusive benefits at Journey Alliance Partner properties including Suite Night Awards, Timeless Stay™ (choose your own check-in and check-out times), personalized upgrades, and more • Redesigned Wallet, Trips, and Profile experiences • Faster performance, smoother navigation, and improved reliability throughout the app • …and much more LATEST UPDATES IN THIS VERSION (2.2.0) • Book stays at participating Journey Alliance properties using your Journey Rewards points — directly in the app • Instantly toggle between cash and points pricing across search, maps, property pages, and date selection • New Reserve This Stay experience for concierge-assisted points bookings, including cancellation policy details before you submit • Leave a voice note with special requests when submitting a concierge booking request • Pending concierge booking requests now appear alongside confirmed reservations in the Trips tab • New Contact Support section within trip details for faster access to assistance • Improved deep-link navigation for a more seamless experience when opening the app from emails, notifications, and shared links • Reliability improvements for check-in and check-out time displays, booking resumption, and account settings updates • Performance, stability, and infrastructure improvements throughout the app

Welcome to the all-new Journey 2.1 mobile experience — reimagined around how modern travelers discover, book, and experience hospitality. Built from member feedback, Journey 2.1 delivers a faster, smarter, and more personalized experience designed to make every stay feel more connected, recognized, and rewarding. What’s New in Journey 2.1 • Member-only pricing and curated discovery experiences • Apple Pay support for faster, seamless bookings • Completely redesigned property search and interactive map experience • End-to-end hotel booking at top properties around the world — including the ability to use Journey Rewards • Expanded Known by Journey experiences with richer personalization and traveler identity features • Exclusive Journey Alliance Partner benefits, including: * Suite Night Awards * Timeless Stay™ (choose your own check-in and check-out times) * Personalized upgrades and custom member perks * Redesigned Wallet, Trips, and Profile experiences * Faster performance, smoother navigation, and improved reliability across the app Latest Updates (Version 2.1) This release introduces major enhancements to personalization, onboarding, discovery, and overall product stability. • Expanded Known by Journey access and discovery throughout the app • New traveler profile and status experiences • Redesigned travel preferences flow for faster personalization • Improved onboarding reliability and usability across devices • Enhanced accessibility with support for larger text and improved layouts • Improved discovery deep linking and connected browsing experiences • Better analytics and event tracking to power smarter personalization • LiveKit, performance, and infrastructure improvements for a more reliable experience • General UI polish, bug fixes, and quality-of-life improvements across the app

Welcome to the brand new Journey 2.0 mobile app experience. We heard from our members and we are excited to launch an entirely new experience. MAJOR 2.0 UPDATES INCLUDE: • Member Only pricing and discovery • Apple Pay for booking your stays • Brand new property search and map. • Booking experience for end to end bookings at top hotels around the world including using Journey Rewards. • Custom Benefits to Journey Members at Journey Alliance Partners including Suite Night Awards, Timeless Stay (name your own check in and check out), and more. • ...and much more (like new Wallet and Trips tab designs) Latest Updates (Version 2.0.28) This release focuses on making Journey more accessible, reliable, and seamless across every interaction. • Improved accessibility with support for larger text across onboarding and key screens • Smoother onboarding experience, including better video playback behavior • Enhanced reliability with improved error handling and recovery flows • Improved deep linking into discovery for a more connected browsing experience • More precise tracking to improve personalization and product quality • General UI polish and bug fixes for a smoother overall experience

Welcome to the brand new Journey 2.0 mobile app experience. We heard from our members and we are excited to launch an entirely new experience. MAJOR 2.0 UPDATES INCLUDE: • Member Only pricing and discovery • Apple Pay for booking your stays • Brand new property search and map. • Booking experience for end to end bookings at top hotels around the world including using Journey Rewards. • Custom Benefits to Journey Members at Journey Alliance Partners including Suite Night Awards, Timeless Stay (name your own check in and check out), and more. • ...and much more (like new Wallet and Trips tab designs) LATEST UPDATES IN THIS VERSION (2.0.24) This release is all about making Journey feel smarter, faster, and more personal from the very first tap. • A completely reimagined onboarding experience with live, conversational “Known by Journey” personalization • Voice-powered onboarding and real-time preference capture for a more intuitive setup • Smarter onboarding flows for both new and returning users • Faster app startup with improved video loading and performance optimizations • Improved booking reliability and confirmation experience • Enhanced analytics to better understand and improve your Journey experience • UI refinements across onboarding, login, and core screens for a smoother feel • Bug fixes and stability improvements across Android and iOS

Welcome to the brand new Journey 2.0 mobile app experience. We heard from our members and we are excited to launch an entirely new experience. MAJOR 2.0 UPDATES INCLUDE: • Member Only pricing and discovery • Apple Pay for booking your stays • Brand new property search and map. • Booking experience for end to end bookings at top hotels around the world including using Journey Rewards. • Custom Benefits to Journey Members at Journey Alliance Partners including Suite Night Awards, Timeless Stay (name your own check in and check out), and more. • ...and much more (like new Wallet and Trips tab designs) LATEST UPDATES IN THIS VERSION (2.0.24) This release is all about making Journey feel smarter, faster, and more personal from the very first tap. • A completely reimagined onboarding experience with live, conversational “Known by Journey” personalization • Voice-powered onboarding and real-time preference capture for a more intuitive setup • Smarter onboarding flows for both new and returning users • Faster app startup with improved video loading and performance optimizations • Improved booking reliability and confirmation experience • Enhanced analytics to better understand and improve your Journey experience • UI refinements across onboarding, login, and core screens for a smoother feel • Bug fixes and stability improvements across Android and iOS

Welcome to the brand new Journey 2.0 mobile app experience. We heard from our members and we are excited to launch an entirely new experience. MAJOR 2.0 UPDATES INCLUDE: • Member Only pricing and discovery • Apple Pay for booking your stays • Brand new property search and map. • Booking experience for end to end bookings at top hotels around the world including using Journey Rewards. • Custom Benefits to Journey Members at Journey Alliance Partners including Suite Night Awards, Timeless Stay (name your own check in and check out), and more. • ...and much more (like new Wallet and Trips tab designs) LATEST UPDATES IN THIS VERSION (2.0.23) Deep-linking support Updates to the calendar

Welcome to the brand new Journey 2.0 mobile app experience. We heard from our members and we are excited to launch an entirely new experience. MAJOR 2.0 UPDATES INCLUDE: • Member Only pricing and discovery • Apple Pay for booking your stays • Brand new property search and map. • Booking experience for end to end bookings at top hotels around the world including using Journey Rewards. • Custom Benefits to Journey Members at Journey Alliance Partners including Suite Night Awards, Timeless Stay (name your own check in and check out), and more. • ...and much more (like new Wallet and Trips tab designs) LATEST UPDATES IN THIS VERSION (2.0.20) Smoother tab navigation Improvements to the date and rates searches on calendars Maps & deep link improvements Discover & booking flow polish Better external browsing support Reliability & analytics improvements under the hood.

Welcome to the brand new Journey 2.0 mobile app experience. We heard from our members and we are excited to launch an entirely new experience. UPDATES INCLUDE: • Member Only Pricing and Discovery • Fixes to the profile, onboarding and apple pay • Performance improvements including updated search and discovery. • Booking experience for end to end bookings at top hotels around the world including using journey rewards. • Custom Benefits to Journey Members at Journey Alliance Partners including Suite Night Awards, Timeless Stay (name your own check in and check out), and more. • Apple Pay for booking your stays and much more (like proper search, ai insights, new wallet, new trips tabs...)

Welcome to the brand new Journey 2.0 mobile app experience. We heard from our members and we are excited to launch an entirely new experience. UPDATES INCLUDE: • Member Only Pricing and Discovery • Performance improvements including updated search and discovery. • Booking experience for end to end bookings at top hotels around the world including using journey rewards. • Custom Benefits to Journey Members at Journey Alliance Partners including Suite Night Awards, Timeless Stay (name your own check in and check out), and more. and much more (like proper search, ai insights, new wallet, new trips tabs...)

We are constantly improving your experience. We've added cancellation support for bookings.

Welcome to Journey, where the world’s best guests meet the world’s best properties.

We are constantly improving your experience. We've fixed bugs in the booking flow and added app version enforcement.

We are constantly improving your experience. We've cleaned up the offer claim experience.

We are constantly improving your experience. We've made the discover feed more personalized and cleaned up bug fixes.

Welcome to Journey, where the world’s best guests meet the world’s best properties. We are constantly improving your experience. We've updated the wallet, and made trips faster.

We are constantly improving your experience. We've updated issues with our map.

Welcome to Journey, where the world’s best guests meet the world’s best properties. We are constantly improving your experience. We've updated the perks, and made the map faster.

Welcome to Journey, where the world’s best guests meet the world’s best properties. We are constantly improving your experience. We've enhanced trips and offers, and made the app faster.

Welcome to Journey, where the world’s best guests meet the world’s best properties. We are constantly improving your experience. We've enhanced trips and offers, and made the app faster.

Welcome to Journey, where the world’s best guests meet the world’s best properties. We are constantly improving your experience. We've enhanced trips and offers, and made the app faster.

Welcome to Journey, where the world’s best guests meet the world’s best properties. We are constantly improving your experience. We've improved the experience for exploring Journey partners.