FixTrack Service Management

1. Updated FAQ Listing: - Customers now have access to the generic FAQ listing. 2. Software Support Ticket: - Customers can initiate the creation of a software support ticket. - Customers have the capability to view a listing of their software support tickets. - Customers possess the authority to modify ticket details. - Customers can remove existing tickets as needed. - Customers are able to engage in communication by sending and receiving messages within ticket details.

User login Session expiry handled. Chat feature improvements. Code optimisation.

What's New in Version (1.17) Improved search functionality: We've enhanced the search feature to provide faster and more accurate results. The chat feature is added, so that technicians can chat with customers as a single chat room or as a group. The technician can see the chat participants by clicking on the Participants in the Chat Screen. The technician can create a new chat room with the customer if they already exist in a group chat with the admin or other users. Navigation is handled to provide a better experience for our users. The Technician will receive notifications if he receives the message. The Technician can leave a chat. The Technician can leave a group. The Technician can send images as multimedia. The Technician can preview images by clicking on them. Thank you for using Fixtrack!

1. Technician Permission Matrix Enhancement: - Improved technician permissions within the app for the following modules: - Create Enterprise Ticket - Enterprise Ticket Listing - Create Appointment - Quote Listing and Detail 2. SMTP Expiry Handling: - Handled SMTP expiry messages on Enterprise ticket detail actions (Timer, Status, Assigned To, Location, and Due Date). 3. Enterprise Listing Order Card: - Renamed 'Time' to 'Timer,' and the Timer data is now fetching correctly. 4. Enterprise Listing Status Display: - Rectified the display of Status to be more prominent; it was previously shown as an underscore (_).

Enterprise Listing>Order Card>Time should be renamed as Timer and the Timer data must be fetch. Enterprise Listing>Status must be showing as Prominent way. it's displaying like underscore (_). Create Enterprise Order>Select Delivery Options>Writing in shipping address, it's auto writing in billing address fields issue. Order Detail>Shipping and billing address are fetching same even these were different while creating order. Dashboard>Time counter getting stopped while going in the tech time log listing. Quote Detail>Add Notes and Price data must be display when status is Accepted or Rejected Quote. Chat Api in appointment detail. Ticket Detail>Attachment data is missing. Develop server-Sometimes, upon changing priority or status or listing getting 500 error.

Implemented feature to retain date field data when filters are applied. Data will persist until filters are cleared or the listing is refreshed, enhancing user experience. Fixed issue where date & time were not updating after rescheduling appointments. Users can now seamlessly reschedule appointments with accurate date and time representation. Resolved bug where already booked slots were erroneously displayed in the Available Slots listing after rescheduling appointments.Improved display of relevant fields for techs visiting customer-created tickets, ensuring technicians have access to necessary information. Added detailed information about rescheduled appointments, providing users with comprehensive data on changes made. Corrected date and time formatting to ensure accuracy and adherence to standard conventions. Enhanced security by restricting techs from editing/deleting tickets created by customers. Techs can now only modify their own tickets. Fixed issue where techs were able to edit/delete tickets created by customers.

- Login Flow Glitch- When the tech user registers on Fix track with the same email on two different tenants and sets different passwords, the last password is saved but the user can't log in with 1st one. - Handle permission When Deleting a Technician from One Tenant, Despite the Technician Being Registered in Another Tenant with Active Status. - Shift Listing>Passed dated shifts should be removed from the available shifts listing. - My Shifts>Shifts icon changed is not functioning by user ID. it is changing for all users when a single user performs any action. - While registering from the mobile app technician roles are not generated from the backend issue - Enterprise Ticket Listing item>Due date and timer, Technician assign, and location data is not stored after updating on the app, but it is reflecting correctly on the Web. - Notification Listing> data?.delivery_option_property, data?.notify_text are null for tickets - Quote Detail > Device Model > Device condition and device description data is not fetching - Quotes listing items > detail is not storing the detail of the quote when updated - Enterprise Ticket> Sumarry> Time spent on a ticket is not correct - Enterprise Order listing > shipping address > contact, zip, city, state, and address are not fetching - Enterprise order listing > Billing address > contact, zip, city, state, and address are not fetching - Enterprise order listing > PO is always null - Ticket > Request a pickup > All action messages need to be detailed and the activity log must be more detailed - Tech help> When changing the status of a ticket, the status is changing but it got a 500 error - Create Enterprise Ticket>Shipping Address field fetching technician shipping and billing address data, which is incorrect, it should fetch user data and if a user is new the field should be shown as empty.

- Upon clicking on any enterprise ticket the user can see the detail - The users can see the profiles of customers listing if they uploaded the profiles otherwise, a placeholder image is added - Forget password functionality is managed for the deleted user -

- The user can get the available slots while rescheduling the appointment - The user can filter the available slots with the selected date - The user view is managed in appointment detail

- Updated the Dashboard Design - Added Chat Module in the Bottom Tab so that our technician can easily chat with the customers - Added Badge of notification counts on the Bottom tab - User can see the Stats count on Dashboard Buttons - User can see the Shifts count on the Shifts Dashboard

- Chat Module: - The Technician can chat with the Customer - The Technician can send images - The Technician can add new customers to chat with them - The Technician can see the Active/Inactive status of a customer - The Technician block a Customer - He can not send text messages if he blocked a technician - He can not receive text messages if he blocked a technician

Release Notes: - The technician can not accept outdated shift checks implemented. - If a shift card is picked it should be removed from the available and move on next implemented. - The pick shift bottom sheet is missing on the available shift listing. - Schedule shift time is a static issue fixed. - View by daily and weekly>Shift time slot implemented.

Shift Listing: - User can see all available shifts - User can see requested pickup shifts - User can see approved shifts - User can see shift pickup requests - User can see released shifts - User can see dropped shifts - User can see completed shifts - Shifts board listings and shifts are managed with a calendar - User can filter the shits using date so that he can filter by day, week, and month - User can see the upcoming shifts - My Shift listings and API integrations - User can accept, drop, ask for leave in shift listings Enterprise Tickets: - User can create enterprise tickets - User can select existing customers or add a new customer to create an enterprise ticket - User can upload devices in bulk as CSV files or add custom devices - The user can select the delivery option to create the ticket - User can add shipping rate by providing the correct zip code - After performing all necessary steps user can place the order for enterprise tickets - User can see all the enterprise ticket listing - The user can see the details of the tickets and there he can change the status, technician assigned to, timer, location, and due date of the ticket. Quotes: - User can see the Quotes listing - User can accept or reject the quote requests - User can give a quote - User can update the quote price - User can tag technicians/admins in give a quote screen - User can send a quote - User can delete a quote

This Release comes with the following features: 1) The SignUp feature is implemented, so that the technician can register himself as the user of our app. 2) Google Services API implemented and the technician can select his location while creating a ticket or appointment. 3) Select Timer is managed more accurately so the technician can select the time without trouble.

This version comes with the following features: 1) The technician can see the provided phone number in his profile. 2) The name of the app is changed to Fixtrack Service Management from Fixtrack Technician. 3) While creating a Tech Help ticket, visit time and call time fields are updated. 4) The dashboard timer is managed more precisely. 5) Tech Help create, edit, update, and delete tickets are updated.

This Release comes with these features: 1) In Tech Help Select Existing Customer Flow is changed for the ease of our technician 2) Shift module is our new feature 3) Technician can edit the ticket created for himself

This Release comes with: 1) Firebase push notifications 2) Foreground notifications 3) Background notifications

This release has the following features: 1) The user can switch business with just one click. 2) Improvement in the Tech Help module. 3) The user can see the assigned technician on the ticket detail. 4) Pagination is implemented while fetching tickets.

Tech Help Module 1) Technician can create a ticket for himself. 2) Technician can create a ticket for an existing customer. 3) Technician can create a user while creating a ticket to assign the ticket. 4) Technician can edit the ticket. 5) Technician can view the ticket detail. 6) Technician can update the ticket. 7) Technician can delete the ticket.