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Voya Health Account Solutions
VOYA BENEFITS COMPANY, LLC
#6443993809
Screenshots — platforms
Description
Save time and hassle while making the most of your HSA, HRA, and FSA by quickly checking your balances and details. Our secure app makes managing your health benefits easy through real-time access and intuitive navigation to all your important account information on the go! Powerful features of the app include:
Easy, Convenient & Secure
● Simply login to the intuitive app using your same health benefits website username and password (or follow alternative instructions if provided)
● No sensitive account information is ever stored on your mobile device
● Use Touch ID or Face ID to quickly log in to the mobile app
Connects You with the Details
● Quickly check available balances 24/7
● View charts summarizing account(s)
● View existing claims
● Click to call or email customer service
● View your statements and notifications
● Scan product barcodes to determine their eligibility
Provides Additional Time-Saving Options (if supported or applicable to your account(s))
● Reimburse yourself from your FSA or HSA
● Take or upload a picture of a receipt and submit for a new or existing claim
● View, contribute and distribute HSA transactions
● Send payment to providers from any account
● Manage your expenses by entering medical expense information and supporting documentation
● View and manage your HSA investments
● Retrieve your forgotten username/password
● Report a debit card as lost or stolen
Information
Bundle IDcom.evolution1.1mobile.vya
SellerVOYA BENEFITS COMPANY, LLC
Min iOS16.0
Content rating17+
Released2022-10-30
Version history 6 recorded
315.4.0
2026-03-25
Version 315.0 provides you with:
Security updates
Bug fixes
312.19.0
2026-01-02
Bug Fixes
Security Enhancements
20.6.0
2025-08-20
Version 20.0 provides you with:
Enhanced security updates
Bug fixes
20.4.0
2025-04-29
Version 20 provides you with:
- Enhanced security updates
- Bug fixes
14.0.0001
2023-02-07
If supported and applicable, version 14.0 provides you with:
• Final Filing Date and Final Service Date Countdown: If enabled, adds final filing date and final service date counters for all types of notional plans displayed on mobile app.
14.0.0
2022-10-30
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Region availability 1 of 1 storefronts
| Store | Price | Ratings | Avg | Version |
|---|---|---|---|---|
| US | Free | 261 | 1.2 | 315.4.0 |
Reviews 20 recent
★★★★★ Useless app — McFaith
The app is telling me no account available. I have to go to my laptop and log in there. The customer service rep said to go to Apple and request help with the app from there. Apparently Voyager has no app support?!?
To make matters worse, I received texts that my new debit card was mailed and the very next day, another text that the old card was deactivated and the new one was ready for use.
Zero confidence in Voya.
★★★★★ Awful, awful, awful — Puckstopper78
Like others have said, this app is awful. Nothing works, nothing loads, dead links everywhere and anytime I actually need to do anything I can’t because nothing works. This company is by far the worst FSA I’ve ever used in my entire career, wish my company would have never switched to this organization, absolutely brutal.
★★★★★ Daaaaamn — BatataFritaaa
I was not expecting to see a 1.2 star rating when I got ready to drop a review but it is well deserved. App is useless and constantly crashes like others have mentioned. No, it has not gotten better. The website is a little bit better but still has bugs too. Finally decided to cut loose ends, delete the app, and close my Voya account. It’s not worth being charged monthly fees on my HSA account with the quality Voya provides. Will never sign up with Voya again.
★★★★★ terrible i’m leaving my employer because of this app — Dr.Blue891
the app is absolutely terrible and not meant to be helpful for the customer. It crashes on most attempts the manage expenses where you’d put in copies of your receipt to reimburse yourself for an OTC or other purchase.
If you get past the crash, it took over two mins to submit my expense with a small receipt as an attachment. And no, it is not my connection speed. Then you don’t even get any conf#. Then it crashes when i try to go to any other screen.
Finally, Optum would at least know my
★★★★★ Voya is incapable of processing claims — margot007
For two weeks I’ve tried to process a claim for OTC medication for which I have MD’s letter of necessity. Voya has always been a substandard FSA company, but now - it’s impossible to file claims.
I’ve tried several times, and can view the receipts at the time I upload, but several days later, there’s no evidence that a claim was filed, nor are any receipts on file.
They tell me now to email them the claims with documentation, so it appears the apps, both iOS and Windows, won’t be working any
★★★★★ Garbage — spprice2013
I don’t know why my agency uses this company but here we are. The previous app worked way better and now, after the update, it won’t even allow me to log in. I now have to use the website which isn’t user friendly. On top of that, when I submit documents, they don’t always upload to voya. Then when you call, they make you stay on hold for ridiculous amounts of time.
★★★★★ Unusable App — Oldok79
I used the app just fine but as of January 31, I can no longer use the app. I have called customer support. I was instructed to uninstall and reinstall the app. That did not work. I was then told to wait 24 hours. I waited over 24 hours. The app doesn’t work anymore. I’ve never seen a large company not fix their app with so many customer complaints about functionality. If you want us to use your app, make it functional.
★★★★★ The worst app that I’m forced to use. — BruhhhNooo
I don’t understand why make us switch to a new app that doesn’t even work? I can’t even view the balance of my HSA, let alone get reimbursed for things I have been paying for out of pocket. This is ridiculous. I’ve been dealing with this issue ever since the new app came out. I used to be able to atleast log in after letting it load for 30 minutes. But now I can’t even do that because it keeps giving me an error message 🙄 This is so aggravating, please just fix it 🤦🏻♀️
★★★★★ Trash app — GlobalIndigenousCitizen
The one person who put 5 stars disgusts me. Those 5 stars aren’t for Voya. Those are there to congratulate him or herself for “figuring it out.” Yes, Voya is using a new network (HEX HEALTH) and you have to register again. No, this does not excuse Voya for upgrading to garbage. Real talk - An app can function on its own without linking to its servers via a web browser. This one cannot. The new app is just a mini browser that is cell phone compatible; just reveals the lack of effort that went int
★★★★★ Abominable user experience — spdwriter
As others have pointed out, the previous app version stopped working and directed users to download the new app, without even offering any App Store shortcut. The new app now opens a webpage for the login, which, if you are eventually successful, redirects back to the app. The user experience of this journey is horrible: first, because the “this site uses cookies” popup from that webpage page covers the login fields on a mobile device, and second, because all biometric and keychain functionality
★★★★★ This app is terrible — Dawg73618383927
It was clunky when I first started to use it but a few months ago they must have updated something and I was unable to log into the app. I can log in now but the app just takes me to a web browser to access my account which completely defeats the purpose of having an app. I’m hoping they fix this but it seems like they probably don’t care.
★★★★★ Doesn't work at all — BiffHurlingham
Voya's old app worked fine but for some reason I had to reregister my account and download the new app recently. The new app won't load my accounts. Just sits there on the loading screen until it times out. I've tried rebooting my phone, uninstalling and reinstalling the app. No luck. Customer service is absolutely useless. Awesome enhancement guys...super. Get it together
★★★★★ Forced to download- doesn’t have pages as displayed in App Store — viola-ist
Update: when I opened the app a day or so later it DID now give me the expected FSA claim pages as in the old app. So apparently it takes some period of time to start working- weird.
The app as downloaded does NOT have the claims pages displayed in the App Store preview. It required me to create a new login and will show me my previous claims but doesn’t have any way to submit a new one. It also says at the top to go to the App Store to download something- that link just takes me back here. Wha
★★★★★ Reregister — Mferra1
For everyone having trouble logging in, you need to register again which will create new credentials to use for log in. Your current/past login for the old app is unlikely to work. Go to the website if the app doesn’t let you register.
★★★★★ Won’t let me log in — ML Period
Every time I open the app it pops up a login window, I put my info in, it accepts it, and then the log in window pops up again. This repeats in a never ending fashion. When I log onto my account online, I get an error message when I try to see my account balance or account activity. I literally have no way of accessing my FSA info, the old app worked so well idk why they changed it
★★★★★ App doesn’t work — Waeag
They say they made “improvements” but they actually made everything worse. Voya never shared updates with their customers/clients then one day my HSA debit card is denied at the pharmacy and I can’t log into the app. Days later I get a notice that I’m getting a new debit card but still nothing about updates. With the “new” app you could only check one thing and then the app crashes. The app won’t even let me log in anymore and can only log in on my desktop. Junk app.
★★★★★ Useless — lonek8
Would give zero stars if possible. Just wanted to check my HSA balance before paying a medical bill, original app said I needed the new app, new app won’t let me log in. I go through the entire process of calling customer service (because there’s no ‘reset your password’ option) only to be told I have to re-register for my existing account? Even after I do that, the app is still useless, and I can’t even access any HSA information on the website. So I have no idea what my balance is. This compan
★★★★★ Worthless — tochoci
I wasn’t able to log into my account for days. Voya sent NO Notification about update to a different app. I called when I got new cards. To find out what was happening. Finally able to get in this morning. Updated app is HORRIBLE. No changes from the last one. And the screen is taken up by the logo.
Voya get your crap together. Give us a good app. Let us put receipts in at time of payment.
★★★★★ This app needs serious work to be useful — Witkidone
VOYA header at top covers 90% of the screen as soon as you return to home making it impossible to navigate options. Also where are the investment controls and capabilities I was told are available from the service rep. This app need a LOT of work before it will be as useful as my last HSA providers was. This is people’s medical money guys…get it together.
★★★★★ Voya Health and Voya Retirement accounts messed up — TerresaR
Just like everyone else - user name and password are not recognized when signing in. You go through all the trouble to keep changing your password but then you cannot sign in to the accounts. Cannot link the two together so just one user name and password are used either. I activated the debit card, have already made over $600 in contributions in January and the card was denied at the pharmacy. Terrible. I wish my company did not use them.