My Shelter App

Our latest mobile app update now requires all users to enable Multi-Factor Authentication (MFA) for account access. On your next login, you'll be prompted to set up MFA via SMS, email, or an authenticator app. This change enhances account security and helps prevent unauthorized access. - All users must enable MFA to use the app. - Choose SMS, email, or authenticator app for verification.

New Features & Enhancements Boat Policy Inquiry – Boatowners policy information is now available Dwelling Policy Inquiry – “Dwelling Fire” is now labeled “Dwelling” Custom Error Message on Mobile Login Bug Fixes Remove Location Information card for Inland Marine and Umbrella Policy Cards – Fixed an issue with text wrapping Claims Inquiry Page – Next steps information has been updated

Keyboard fixes and misc. improvements.

Updates to filing a claim for auto and other lines of insurance.

Security enhancements

- Updated roadside assistance page - Added display of roadside and reimbursement usage (for customers with Road Assist) - Enhanced claims inquiry to include the claims process - Added claims push notifications when claims are opened - Misc. minor bug fixes

New Feature! Add photos and documents related to your specific claim directly in the app. Other miscellaneous bug fixes and minor user experience tweaks.

Misc. bug fixes including recent login issues

Miscellaneous bug fixes

Included in this release: Mailing Preferences - You can set your preference to Email or U.S. Mail for your document notifications. Roadside Assistance - A one button click will enable you to seek assistance online. Claim Reporting Enhancements - You can now report a claim online. We hope that these enhancements will aid in the convenience that we strive for through our mobile app. As always, if you have any questions or feedback, please do not hesitate to contact us at 1-800-SHELTER.

Our latest and greatest includes minor user experience improvements within payments, roadside assistance, and displaying documents. We also had some under-the-hood upgrades that were needed, these should not be noticeable. If you have any issues, please report them to 1-800-SHELTER with as much detail as possible.

Minor bug fixes.

We're thrilled to announce the release of the latest update for our app, which includes a brand new backend payment system for paying renewal premiums. This new system provides customers with a more convenient and hassle-free way to pay their renewal premiums. Here are some of the key features of our new backend payment system: - Easy Payment Process: With our new payment system, paying your direct bill renewal premiums is now a breeze. The process is simple and straightforward, and you can complete your payment in just a few clicks. - Multiple Payment Options: We understand that our users have different preferences when it comes to payment methods. That's why we have integrated a range of payment options, including credit cards, debit cards, and bank accounts, to make it easier for you to pay for your renewal premiums.  - Note: If you have Auto-Pay, you must contact your Agent or 1-800-SHELTER to make changes. We're still working on adding this feature. - Automatic Payment Reminders: With our new payment system, you still receive automatic reminders when your renewal premiums are due. This means you will never miss a payment and your policy will always remain active. - Secure Transactions: Our new payment system is designed to provide our users with the highest level of security. We have implemented the latest security protocols to ensure that all transactions are fully encrypted and protected against any potential fraud. We hope that our new backend payment system will make it easier and more convenient for you to pay your renewal premiums and keep your policy active. As always, if you have any questions or feedback, please do not hesitate to contact us at 1-800-SHELTER.

Preparing for payment system updates on Feb. 19th.

Updates to auto coverage info.

When you have a claim, it's important to have the information you need when you need it, so we've made improvements!

Added the ability to Delete a My Shelter Account to meet app store guidelines and user needs.

Improvements to the payment features and user experience.

Bug fixes and minor UX/UI improvements.

We've added claims details, keeping information at your fingertips when you need it most. We also have done some work under the hood and some UI clean-up to existing features.

"Find bugs early and release often." We're committed to continuous improvement. Thank you for choosing Shelter.

Introduced Push Notifications & Minor Bug Fixes

"Find bugs early and release often." We're committed to continuous improvement. Thank you for choosing Shelter.

Bug Fixes User Experience and Interface Improvements

A brand new app created just for you. We heard your feedback and made improvements. We hope you enjoy the new look and feel as well as these great features! • Create a My Shelter account • Biometric and “Remember Me” sign in • Access to your agent’s contact information • Ability to schedule a payment • View or share ID cards • See your policy details and information like never before!