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Chicago Works: 311 Reporter

Name: Chicago Works: 311 Reporter
Rating: 2.4 (17 reviews)

2pensmedia Inc.

Report Potholes, Strays & More

Open in App Store ↗

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1 of 101 storefronts
Content in en-US

17 Ratings

2.4

★★★★★

Age Rating

Years

Developer

2pensmedia Inc.

Language

Size

60.9

Information

Apple ID385798918

Bundle IDcom.2pensmedia.ChicagoWorks

SellerSeller

Min iOS9.0

Min macOS11.0

Device familiesiphone, ipod

Released2010-08-28

WebsiteLink ↗

Privacy policyLink ↗

Preview 1 platform

iPhone 7 images

What’s New Version 4.1

Fixed ward detection on the home screen — the app now correctly identifies which Chicago ward you're in based on your location. Plus performance improvements and bug fixes.

Description

Chicago Works: Report 311 Issues Instantly Chicago Works is the fastest way to report 311 issues straight from your iPhone. Snap a photo, tap submit, and we file your request with the City of Chicago — no phone calls, no sign-ups, no fuss. Why Chicagoans Use It • Trusted since 2012: Featured in the Chicago Tribune, CBS 2, WBEZ, Chicago Reader, and the Lincoln Park Patch. • Community-Powered: Join 20,000+ neighbors already reporting across every ward in the city. • Free to Use: Completely free, with an optional upgrade to remove ads. What You Can Report We support more than 50 service categories, including: • Infrastructure: Potholes, broken streetlights, water leaks, sewer issues. • Sanitation: Missed garbage pickups, trash cart issues, dumpsters, street cleaning complaints. • Maintenance: Fallen trees, graffiti, rodent baiting, snow-uncleared sidewalks. • Public Safety & Others: Stray animals, pet wellness checks, abandoned vehicles, cab complaints, and aircraft noise. Three Taps to a Cleaner Chicago 1. Snap a photo: Photo-backed tickets are proven to be taken more seriously. 2. Pick the issue: Choose from over 50 categories across Animal Care, Streets, Water, Aviation, Business Affairs, and more. 3. Submit and track: We file directly with the city’s Open311 system and show you the exact status of your request—open, in progress, or closed. Built for Chicago • GPS Auto-Detect: Automatically identifies your location and the correct ward for your issue. • Precision Control: Need to be exact? Drag the pin to adjust the location manually. • Service Tracker: View real-time status updates from the City of Chicago’s official system. • Offline-First: No signal? Start a report anyway. The app syncs your request automatically when you’re back online. Privacy First Your email and address never leave the 311 flow. Nothing is sold, and nothing is shared outside of your request. Read our full policy at http://www.chicagoworksapp.com/Privacy-Policy.html. Important Note: Chicago Works is an independent app that utilizes the City of Chicago's official Open311 framework. It is not affiliated with the City of Chicago. Built by 2Pens Media Inc., based in Chicago. Report something today. Chicago runs better when you help run it.

In-App Purchases US pricing

One-Time Purchases

Ad Removal$2.99

Capabilities

In-App Purchases

Accessibility

ipadiphonemacrealityDevicetvoswatch

Version history 25 versions

Build 886345519v4.12026-05-31 23:25:53

Fixed ward detection on the home screen — the app now correctly identifies which Chicago ward you're in based on your location. Plus performance improvements and bug fixes.

Build 884903676v4.02026-04-25 00:23:54

What's new in this release: 1. Fresh new app icon — cleaner and more Chicago. 2. Report Details screen redesigned for readability. 3. Faster, modern web views replace the old ones. 4. After you submit a report, we'll suggest trusted local pros who can help. 5. Full Apple Tracking Transparency and SKAdNetwork support. 6. Dozens of speed, stability, and layout fixes.

Build 835167398v3.22020-03-27 16:44:36

- New App Icon - Minor bug fixes and performance enhancements. Thanks for using Chicago Works 311!

Build 823694073v3.12020-02-22 15:44:30

- New App Icon - Minor bug fixes and performance enhancements. Thanks for using Chicago Works 311!

Build 818981603v3.0.62017-03-13 20:15:47

- iOS 10 Ready! - Minor bug fixes and performance enhancements. Thanks for using Chicago Works!

Build 818474028v3.0.52016-08-12 21:09:34

- Minor bug fixes and performance enhancements. Thanks for using Chicago Works!

Build 818085768v3.0.42016-07-11 17:22:07

- Minor bug issues and performance enhancements. Thanks for using Chicago Works!

Build 816905247v3.0.32016-04-10 18:29:58

- Fixed the Duplicated Questions Issue in the Submit Reports Screen. Thanks for using Chicago Works!

Build 815561562v3.0.22016-01-14 22:51:56

- Minor bug fixes and improvements

Build 813646793v3.0.12015-10-19 23:09:06

- Updated for iOS 9 - Minor bug fixes and improvements --- What's New in 3.0: - Complete offline application - Capability to save your report when no internet connection is available - Complete upgrade of logic from previous application - iPhone 6/6+ optimized - Upgraded SDK to iOS 8 - Optimized performance We thank you for your continued support! If you experience any issues or to leave us feedback email us at support@2pensmedia.com Follow us on Facebook: http://www.facebook.com/chicagoworksapp Follow us on Twitter: https://twitter.com/chicagoworks

Build 811998768v3.02015-09-10 23:33:32

What's New in 3.0: - Complete offline application - Capability to save your report when no internet connection is available - Complete upgrade of logic from previous application - iPhone 6/6+ optimized - Upgraded SDK to iOS 8 - Optimized performance We thank you for your continued support! If you experience any issues or to leave us feedback email us at support@2pensmedia.com Follow us on Facebook: http://www.facebook.com/chicagoworksapp Follow us on Twitter: https://twitter.com/chicagoworks

Build 752902648v2.52014-11-18 16:59:19

- iOS 8 compatible - All major crashes users were having were all fixed. ** Thanks for downloading Chicago Works! ** Please rate us in the App Store. If you experience any issues or to leave us feedback email us at support@2pensmedia.com Follow us on Facebook: http://www.facebook.com/chicagoworksapp Follow us on Twitter: https://twitter.com/chicagoworks

Build 464692677v2.42014-03-20 21:32:30

- We've fixed the issue users were having when saving a mobile number to their service request. - Minor bug fixes and improved performance. ** Thanks for downloading Chicago Works! ** Please rate us in the App Store. If you experience any issues or to leave us feedback email us at support@2pensmedia.com Follow us on Facebook: http://www.facebook.com/chicagoworksapp Follow us on Twitter: https://twitter.com/chicagoworks

Build 368952880v2.32014-02-23 19:54:50

- "Remove Ads" button was added to the Main Screen - Various bug fixes Continue reading for all issues fixed in the 2.2 release: - We've fixed the "Outside City Limits" issue many users were having when located in the Chicagoland area. - Users are able to remove ads from the app. - Minor bug fixes and improved performance. ** Thanks for downloading Chicago Works! ** Please rate us in the App Store. If you experience any issues or to leave us feedback email us at support@2pensmedia.com Follow us on Facebook: http://www.facebook.com/chicagoworksapp Follow us on Twitter: https://twitter.com/chicagoworks

Build 277732742v2.22014-02-07 03:40:16

- We've fixed the "Outside City Limits" issue many users were having when located in the Chicagoland area. - Users are able to remove ads from the app. - Minor bug fixes and improved performance. ** Thanks for downloading Chicago Works! ** Please rate us in the App Store. If you experience any issues or to leave us feedback email us at support@2pensmedia.com Follow us on Facebook: http://www.facebook.com/chicagoworksapp Follow us on Twitter: https://twitter.com/chicagoworks

Build 16222292v2.12013-08-24 01:37:12

- Now users are able to relocate their ward location from the main screen by tapping the refresh button on the top blue bar. - We've also fixed the Service Tracker page - Minor bug fixes and improved performance ** Thanks for downloading Chicago Works! ** Please rate us in the App Store. If you experience any issues or to leave us feedback email us at support@2pensmedia.com Follow us on Facebook: http://www.facebook.com/chicagoworksapp Follow us on Twitter: https://twitter.com/chicagoworks

Build 15327635v2.0.92013-05-19 05:15:43

- Supports the iPhone 5 display - Minor bug fixes ** Thanks for downloading Chicago Works! ** Please rate us in the App Store. If you experience any issues or to leave us feedback email us at support@2pensmedia.com Follow us on Facebook: http://www.facebook.com/chicagoworksapp Follow us on Twitter: https://twitter.com/chicagoworks

Build 14294249v2.0.82013-04-05 20:38:03

★ Now you're able to delete reports from My Reports Screen ★ Improved Location Services ★★ Thanks for downloading Chicago Works! ★★ Please rate us in the App Store. If you experience any issues or to leave us feedback email us at support@2pensmedia.com Follow us on Facebook: http://www.facebook.com/chicagoworksapp Follow us on Twitter: https://twitter.com/chicagoworks

Build 13391488v2.0.72013-01-18 02:06:35

★ Minor bug fixes and performance enhancements ★★ Thanks for downloading Chicago Works! ★★ Please rate us in the App Store. If you experience any issues or to leave us feedback email us at support@2pensmedia.com Follow us on Facebook: http://www.facebook.com/chicagoworksapp Follow us on Twitter: https://twitter.com/chicagoworks

Build 12289835v2.0.62012-12-03 17:07:04

★ Bug fixed: Some users weren't receiving an email with a Service Request id number. ★ Stability and performance improvements ★★ Thanks for downloading Chicago Works! ★★ Please rate us in the App Store. If you experience any issues or to leave us feedback email us at support@2pensmedia.com Follow us on Facebook: http://www.facebook.com/chicagoworksapp Follow us on Twitter: https://twitter.com/chicagoworks

Build 12016835v2.0.52012-11-19 18:04:15

★ Date and Time format fixed in the Reports and Service Tracker page We've reached the 1000 user mark!!! Thanks for all the support Chicagoans! Please rate us in the App Store. ★★ Thanks for downloading Chicago Works! ★★ If you experience any issues or to leave us feedback email us at support@2pensmedia.com Follow us on Facebook: http://www.facebook.com/chicagoworksapp Follow us on Twitter: https://twitter.com/chicagoworks

Build 11830651v2.0.42012-11-08 22:33:23

★ Fixed bug - New users with the iPhone 5 we're experiencing a blank screen when trying to submit a New Request. If you experience any issues or to leave us feedback email us at support@2pensmedia.com ★★ Thanks for downloading Chicago Works! ★★ Follow us on Facebook: http://www.facebook.com/chicagoworksapp Follow us on Twitter: https://twitter.com/chicagoworks

Build 11398201v2.0.32012-10-26 02:10:31

★ Improved Photo quality when submitting a report. ★ Date and time bug fixed in The Reports and Service Tracker page. ★ After submitting a service request a service tracking number is issued to your email. ★ Fixed bug in My Reports page. Photos were misplaced with other photos when viewing. If you experience any issues or to leave us feedback email us at support@2pensmedia.com ★★ Thanks for downloading Chicago Works! ★★ Follow us on Facebook: http://www.facebook.com/chicagoworksapp Follow us on Twitter: https://twitter.com/chicagoworks

Build 11206704v2.0.22012-10-02 14:42:45

★ Now you're able to enter your address manually with your submitted request. Located in the Map View. ★ Minor improvements

Build 11158792v2.0.12012-09-28 22:54:08

★ Minor bugs fixed and performance enhancements ★ iOS 4.3 and higher in order to run the app Thanks for Downloading Chicago Works!

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Availability 1 of 101 storefronts

Region	Language	Price	Ratings	Avg	Version
US	en-US	Free	17	2.4	4.1

Not available in: AE, AF, AL, AM, AT, AU, AZ, BA, BE, BG, BH, BM, BN, BT, BY, CA, CH, CN, CY, CZ, DE, DK, EE, EG, ES, FI, FJ, FM, FR, GB, GE, GR, HK, HR, HU, ID, IE, IL, IN, IQ, IS, IT, JO, JP, KG, KH, KR, KW, KZ, LA, LB, LK, LT, LU, LV, MD, ME, MK, MM, MN, MO, MR, MT, MV, MY, NL, NO, NP, NR, NZ, OM, PG, PH, PK, PL, PT, PW, QA, RO, RS, RU, SA, SB, SE, SG, SI, SK, TH, TJ, TM, TO, TR, TW, UA, UZ, VN, VU, XK, YE, ZA

Change log 29 changes · US

✎

releaseNotes updated

Fixed ward detection on the home screen — the app now correctly identifies which Chicago ward you're in based on your location. Plus performance improvements an

2026-07-06

✎

description updated

Chicago Works: Report 311 Issues Instantly Chicago Works is the fastest way to report 311 issues straight from your iPhone. Snap a photo, tap submit, and we fil

2026-07-06

✎

subtitle updated

Report Potholes, Strays & More

2026-07-06

✎

name updated

Chicago Works: 311 Reporter

2026-07-06

◆

Version 4.1 released

Fixed ward detection on the home screen — the app now correctly identifies which Chicago ward you're in based on your location. Plus performance improvements and bug fixes.

2026-05-31

◆

Version 4.0 released

2026-04-25

◆

Version 3.2 released

- New App Icon - Minor bug fixes and performance enhancements. Thanks for using Chicago Works 311!

2020-03-27

◆

Version 3.1 released

- New App Icon - Minor bug fixes and performance enhancements. Thanks for using Chicago Works 311!

2020-02-22

◆

Version 3.0.6 released

- iOS 10 Ready! - Minor bug fixes and performance enhancements. Thanks for using Chicago Works!

2017-03-13

◆

Version 3.0.5 released

- Minor bug fixes and performance enhancements. Thanks for using Chicago Works!

2016-08-12

◆

Version 3.0.4 released

- Minor bug issues and performance enhancements. Thanks for using Chicago Works!

2016-07-11

◆

Version 3.0.3 released

- Fixed the Duplicated Questions Issue in the Submit Reports Screen. Thanks for using Chicago Works!

2016-04-10

◆

Version 3.0.2 released

- Minor bug fixes and improvements

2016-01-14

◆

Version 3.0.1 released

2015-10-19

◆

Version 3.0 released

2015-09-10

◆

Version 2.5 released

2014-11-18

◆

Version 2.4 released

2014-03-20

◆

Version 2.3 released

2014-02-23

◆

Version 2.2 released

2014-02-07

◆

Version 2.1 released

2013-08-24

◆

Version 2.0.9 released

2013-05-19

◆

Version 2.0.8 released

2013-04-05

◆

Version 2.0.7 released

2013-01-18

◆

Version 2.0.6 released

2012-12-03

◆

Version 2.0.5 released

2012-11-19

◆

Version 2.0.4 released

2012-11-08

◆

Version 2.0.3 released

2012-10-26

◆

Version 2.0.2 released

★ Now you're able to enter your address manually with your submitted request. Located in the Map View. ★ Minor improvements

2012-10-02

◆

Version 2.0.1 released

★ Minor bugs fixed and performance enhancements ★ iOS 4.3 and higher in order to run the app Thanks for Downloading Chicago Works!

2012-09-28