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Apple ID1466364204
Bundle IDHTC25B4YP8.com.usedesk
SellerSeller
Min iOS12.0
Min macOS11.0
Device familiesiphone, ipod
Released2019-11-21
Copyright© ООО «Ближе к делу»
Privacy policyLink ↗
Preview 1 platform
iPhone 6 images
What’s New Version 2.1.9
Minor stability improvements and bug fixes
Description
UseDesk for mobile phones was developed specifically for customer support managers and agents who are not attached to a single place.
Clients' inquiries are always at hand, no matter where you are.
UseDesk has all the necessary features:
- Answer to clients in either of communication channels
- Track the most important tickets using the right filter
- View the history of communication with a given client
Accessibility
ipadiphonemacrealityDevicetvoswatch
Version history 25 versions
Build 880824314v2.1.92026-04-21 17:39:24
Minor stability improvements and bug fixes
Build 880043152v2.1.82025-11-30 20:46:55
Minor stability improvements
Build 873222307v2.1.72025-03-14 11:11:04
Minor bug fixes and performance improvements
Build 871984941v2.1.62025-01-27 15:38:25
Minor bug fixes and performance improvements
Build 867908959v2.1.52024-08-01 16:01:19
Minor bug fixes and performance improvements
Build 865447321v2.1.42024-04-24 18:38:09
Fixed the issue with switching agent online status
Build 861127385v2.1.32023-10-31 23:17:22
Minor bug fixes
Build 860355571v2.1.22023-10-02 15:48:28
Minor bug fixes
Build 858760755v2.1.12023-07-26 19:12:15
Hi, it's been a while!
In this update, we've made dozens of fixes to make queries even more pleasant to work with. Here are the most important ones:
- Adding tags for a ticket
- Show client avatars in chat
- Tickets can be filtered by additional fields
- Now you can create tickets in WhatsApp and Telegram Personal channels
Build 855317371v2.1.02023-03-05 00:10:28
Hey! Coming into spring refreshed
- Two-factor authentication for more security. Can be turned on by the company administrator in settings of the web version
- Fixed an crash when clicking on a ticket link
- Small bug fixes when logging into the app
Build 853104402v2.0.12022-11-03 15:28:56
Minor bug fixes and performance improvements
Build 852571168v2.0.02022-10-06 12:07:40
We are finally on call, do you copy?
We have prepared the update in which:
- Added push-notifications (hurray!). Do not miss your clients’ answers and show them a cool level of service.
- We will also notify about our prompt support answers
- Made acquaintance with Usedesk simple for new clients
- Dozens of small improvements to make appeals handling even more pleasant
- Double checked every button in the app and fixed the problems. Everything works perfectly :)
A funny fact: on average, a person spends 72 minutes “on the way” per one working day. Combine useful with useful via our app
Build 848662780v1.9.62022-04-28 16:04:10
An UFO has once again arrived to fix errors in switching to a request from other applications
Build 848362338v1.9.52022-04-15 17:08:52
UFO has arived and fixed errors in switching to a request from other applications
Build 847938117v1.9.42022-03-26 18:30:35
Minor bug fixes
Build 846894288v1.9.32022-01-27 19:57:16
Minor bug fixes and performance improvements
Build 846755839v1.9.22022-01-21 17:19:04
Minor bug fixes and performance improvements
Build 846567590v1.9.12022-01-14 01:28:27
Minor bug fixes and performance improvements
Build 845877281v1.9.02021-12-31 17:53:58
Hey! Brought our updates under the New Year Tree :)
Let's leave bugs in the old year, and for the new one we:
- Optimized loading tickets;
- Reworked the behaviour of the application when clicking on a link. If you have been sent a link to a section that's not in the application, we will show it in the browser.
- Show the current version of the application on the agent's card;
- Increased the maximum size of a attached file
Build 845275390v1.8.12021-11-11 21:53:31
In this update, we fixed how the name of a client in the list of tickets is displayed
Build 845021482v1.8.02021-10-30 19:35:36
Minor bug fixes and performance improvements
Build 844527029v1.7.12021-10-07 16:19:13
We don't stop making our app better. In this version:
Now, you can move to the customer card from the ticket;
You can set a new avatar in your profile and show everybody the face of the happy agent! :)
By clicking on the e-mail address, you can create a ticket, write a letter, or simply copy it;
Start showing buttons in the chat channel;
Improved application behaviour when there is no internet connection;
Now, login and password are filled from the keychain at the same time while you log in;
As usual fixed minor bugs and increased the stability of the application.
Build 843330093v1.7.02021-09-23 07:58:53
Did you miss us? We are here with some updates:
⁃ Corrected the display of the SLA metric (execution).
⁃ Worked out the functionality for working with copies in the mail channel.
⁃ Increased the number of fields available when bulk editing queries.
⁃ Added scrolling before the start of correspondence on the account on the status bar.
⁃ Made a number check when creating a new request and adding to customer contacts.
And a few more minor changes in the interface.
Build 843167586v1.6.02021-07-20 10:12:32
Eng:
Here are our warm updates for the summertime:
- implemented colored icons for channel types.
- played different types of files in the audio/video player
- youTube links are also used in the player
- via @ in the field for entering text, we brought up a list of employees to be mentioned in the ticket
- did not forget and fixed the found bugs
Build 843075203v1.5.32021-07-13 16:28:16
Even more new and exciting!
- implemented work with SLA in tickets
- learned to view files in the preview mode of different formats
- began to pull up all copies of the current tickets to the list of copies when sending a message
No pricing data captured yet — comparisons appear once the app has paid storefronts or in-app purchases.
Availability 1 of 1 storefronts
| Region | Language | Price | Ratings | Avg | Version |
|---|---|---|---|---|---|
| US | en-US | Free | 5 | 3.4 | 2.1.9 |
Change log 29 changes · US
✎
releaseNotes updated
Minor stability improvements and bug fixes
✎
description updated
UseDesk for mobile phones was developed specifically for customer support managers and agents who are not attached to a single place.
Clients' inquiries are a
✎
subtitle updated
Customer support
✎
name updated
Usedesk
◆
Version 2.1.9 released
Minor stability improvements and bug fixes
◆
Version 2.1.8 released
Minor stability improvements
◆
Version 2.1.7 released
Minor bug fixes and performance improvements
◆
Version 2.1.6 released
Minor bug fixes and performance improvements
◆
Version 2.1.5 released
Minor bug fixes and performance improvements
◆
Version 2.1.4 released
Fixed the issue with switching agent online status
◆
Version 2.1.3 released
Minor bug fixes
◆
Version 2.1.2 released
Minor bug fixes
◆
Version 2.1.1 released
Hi, it's been a while!
In this update, we've made dozens of fixes to make queries even more pleasant to work with. Here are the most important ones:
- Adding tags for a ticket
- Show client avatars in chat
- Tickets can be filtered by a
◆
Version 2.1.0 released
Hey! Coming into spring refreshed
- Two-factor authentication for more security. Can be turned on by the company administrator in settings of the web version
- Fixed an crash when clicking on a ticket link
- Small bug fixes when logging int
◆
Version 2.0.1 released
Minor bug fixes and performance improvements
◆
Version 2.0.0 released
We are finally on call, do you copy?
We have prepared the update in which:
- Added push-notifications (hurray!). Do not miss your clients’ answers and show them a cool level of service.
- We will also notify about our prompt support answer
◆
Version 1.9.6 released
An UFO has once again arrived to fix errors in switching to a request from other applications
◆
Version 1.9.5 released
UFO has arived and fixed errors in switching to a request from other applications
◆
Version 1.9.4 released
Minor bug fixes
◆
Version 1.9.3 released
Minor bug fixes and performance improvements
◆
Version 1.9.2 released
Minor bug fixes and performance improvements
◆
Version 1.9.1 released
Minor bug fixes and performance improvements
◆
Version 1.9.0 released
Hey! Brought our updates under the New Year Tree :)
Let's leave bugs in the old year, and for the new one we:
- Optimized loading tickets;
- Reworked the behaviour of the application when clicking on a link. If you have been sent a link
◆
Version 1.8.1 released
In this update, we fixed how the name of a client in the list of tickets is displayed
◆
Version 1.8.0 released
Minor bug fixes and performance improvements
◆
Version 1.7.1 released
We don't stop making our app better. In this version:
Now, you can move to the customer card from the ticket;
You can set a new avatar in your profile and show everybody the face of the happy agent! :)
By clicking on the e-mail address, yo
◆
Version 1.7.0 released
Did you miss us? We are here with some updates:
⁃ Corrected the display of the SLA metric (execution).
⁃ Worked out the functionality for working with copies in the mail channel.
⁃ Increased the number of fields available when bulk editing
◆
Version 1.6.0 released
Eng:
Here are our warm updates for the summertime:
- implemented colored icons for channel types.
- played different types of files in the audio/video player
- youTube links are also used in the player
- via @ in the field for entering tex
◆
Version 1.5.3 released
Even more new and exciting!
- implemented work with SLA in tickets
- learned to view files in the preview mode of different formats
- began to pull up all copies of the current tickets to the list of copies when sending a message