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1 of 75 storefronts
Content in en-US
Content in en-US
Information
Preview 2 platforms
iPhone 7 images
iPad 5 images
What’s New Version 4.3.2
1. App Tutorial Tour accessible via Settings Page
2. Duplicate Session Warning
3. User Attestation during Session Submission
4. Account Lock Message for Exceeding # of Security Question Answer fails
5. Minor Session Integrity Enhancements
Description
The John Hancock CareGiver App provides approved independent caregivers a fast, convenient and paperless way to submit care sessions for services provided to John Hancock Long-term care insureds with active claims.
The CareGiver App allows you to:
· Manage care visits online
· Submit care sessions to your customer for review/reimbursement
· Access a history of your prior care sessions
· Go Paperless!
Download the CareGiver app to easily manage and track services provided to your customers. Start and End sessions to track hours of care and create daily care sessions. Each session will be sent directly through the app to your customer for a streamlined end to end process with faster reimbursement to the insured.
Accessibility
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Version history 25 versions
Build 886492561v4.3.22026-06-04 13:03:10
1. App Tutorial Tour accessible via Settings Page
2. Duplicate Session Warning
3. User Attestation during Session Submission
4. Account Lock Message for Exceeding # of Security Question Answer fails
5. Minor Session Integrity Enhancements
Build 885295982v4.3.12026-05-06 14:51:30
Minor bug fixes
Build 885040435v4.3.02026-04-29 19:56:37
Split Care Sessions - Users will be able to Start & End Live sessions for multiple customers who share the same address of record
Build 884474595v4.2.22026-04-14 12:27:34
1. Backend Updates - Renewal of Client Secret Keys
Build 884292010v4.2.12026-04-10 13:36:47
1. Updates to Terms and Conditions
2. Mobile Device Location must enabled to Start & End a Live Session
3. Past Session request moved to the Settings screen
4. Users required to provide a reason for creating a Past Session
5. Deep Linking Push Notifications - User will be directed to the Add Past Session page when Past session request is approved
Build 880530356v4.1.12026-02-20 14:59:46
1. Messaging for No Internet Connection
2. Interactive Push Notification - Reason for Existing Geofence
3. Minor Fixes to Scheduling Reminders functionality
Build 880247667v4.1.02025-12-03 05:32:51
1. Push Notifications (Session Submission Status, Extended Session Duration Reminder, Exiting Address of Care, Scheduled Session Reminder)
2. Updates to Past Session Care
3. In-App Store Rating Prompt
4. Trouble Signing-In Tutorial Link on Log In Screen
Build 878633677v4.0.52025-10-20 14:46:55
Bug fixes and improvements
Build 878079076v4.0.32025-09-15 13:48:45
1. Select Reason for Past Session Submission
2. User Attestation
3. Claim Effective Date Messaging
4. Other U/I Enhancements
Build 876912905v4.0.22025-08-04 14:40:03
1. Updated Contact Center Hours of Operation
2. Updated Login Failure Messaging
3. Updated Session Submission Receipt
4. Other: Minor Data and Bug Fixes around Multiday Sessions
Build 875766674v4.0.12025-06-23 13:39:40
1. Ability to update text to Spanish Language from Login and Settings Pages
2. Address of Conflict Banner for Start and End times
3. Minor Bug Fixes
Build 874457279v4.0.02025-05-02 14:01:22
1. Ability to create a single and/or multiple session reminders in advance to keep track of appointments related to your customer/client with a calendar view
2. New Onboarding Tour to assist with new features
3. New redesign with Navigation Bar and Calendar screen
Build 873189441v3.5.02025-03-13 14:54:35
1. Re-design of the Start, End & Submit Live Session screens
2. Addition of location icons for the Home Screen
3. Submission confirmation screen for Live/Manual sessions
4. Banner for users who check-out >1500m on a Live session
5. Re-design of Proof of Payment notification
Build 872139674v3.4.12025-01-31 16:03:25
1. New Location Prompts for Location Off
2. New Location Prompts for Location ON & Submitting Past Sessions
3. Updates to Banner messaging for Approved sessions and when Submitting Live Sessions
4. Minor Bug Fixes
Build 871180612v3.4.02024-12-16 21:34:19
1. Home Screen Enhancements
2. Message/Content update in User Account Lock feature
Build 870597210v3.3.32024-11-21 21:12:10
1. In-App Version Update: Notifies users about the availability of the latest version directly within the app.
2. Self-Service Account Unlock: Users can now unlock their accounts without needing support assistance.
3. Enhanced Messaging: Improved in-app messages for a better user experience.
4. Minor Bug Fixes: Various bug fixes to enhance app stability and performance.
Build 869336653v3.3.22024-09-28 12:51:04
1. Frequently Asked Questions (FAQs) section
2. Bug Fixes
Build 868996924v3.3.12024-09-14 13:54:41
Minor Bug Fixes for Multiday Sessions
Build 868788029v3.3.02024-09-06 16:21:23
1. In-App Feedback Survey
2. Ability to Edit Sessions Post Submission
3. Banner alert to users starting a session outside of the Address of Care
4. Minor Bug Fixes and Enhancements
Build 867524939v3.2.12024-07-16 18:44:22
Fixed issue with submitting Multi-day care sessions.
Build 867038180v3.2.02024-06-28 20:27:02
1. Ability to enable or disable Biometrics from menu (More)
2. Color updates to message backgrounds (accessibility)
3. Location (geofence) enhancements for easier verification
Build 865620329v3.1.02024-05-22 00:41:47
1. Enhancements to Account Recovery process
2. Enhancements to the Login screen
3. Messaging specific to duplicate or overlapping session submissions
4. Messaging specific to Proof of Payment for sessions without location information.
5. Bug fixes.
Build 865279925v3.0.32024-04-19 14:05:49
Updated Data Retention Language to the Terms and Conditions.
Build 864829368v3.0.22024-03-29 21:08:00
1. App now supports large text of up to 25% magnification.
2. Fixed: Certain phones prevented Care providers from starting and submitting care sessions.
Build 864092255v3.02024-03-15 15:02:27
Updated Onboarding screens for new users.
Removed FAQ section (will be available in future release).
Application performance enhancements were performed.
No pricing data captured yet — comparisons appear once the app has paid storefronts or in-app purchases.
Availability 1 of 75 storefronts
| Region | Language | Price | Ratings | Avg | Version |
|---|---|---|---|---|---|
| US | en-US | Free | 767 | 4.4 | 4.3.2 |
Not available in: AG, AI, AO, AR, BB, BF, BJ, BO, BR, BS, BW, BZ, CD, CG, CI, CL, CM, CO, CR, CV, DM, DO, DZ, EC, GA, GD, GH, GM, GT, GW, GY, HN, JM, KE, KN, KY, LC, LR, LY, MA, MG, ML, MS, MU, MW, MX, MZ, NA, NE, NG, NI, PA, PE, PY, RW, SC, SL, SN, SR, ST, SV, SZ, TC, TD, TN, TT, TZ, UG, UY, VC, VE, VG, ZM, ZW
Change log 29 changes · US
✎
releaseNotes updated
1. App Tutorial Tour accessible via Settings Page
2. Duplicate Session Warning
3. User Attestation during Session Submission
4. Account Lock Message for Exceedi
✎
description updated
The John Hancock CareGiver App provides approved independent caregivers a fast, convenient and paperless way to submit care sessions for services provided to Jo
✎
subtitle updated
Electronic Visit Verification
✎
name updated
CareGiver by John Hancock
◆
Version 4.3.2 released
1. App Tutorial Tour accessible via Settings Page
2. Duplicate Session Warning
3. User Attestation during Session Submission
4. Account Lock Message for Exceeding # of Security Question Answer fails
5. Minor Session Integrity Enhancements
◆
Version 4.3.1 released
Minor bug fixes
◆
Version 4.3.0 released
Split Care Sessions - Users will be able to Start & End Live sessions for multiple customers who share the same address of record
◆
Version 4.2.2 released
1. Backend Updates - Renewal of Client Secret Keys
◆
Version 4.2.1 released
1. Updates to Terms and Conditions
2. Mobile Device Location must enabled to Start & End a Live Session
3. Past Session request moved to the Settings screen
4. Users required to provide a reason for creating a Past Session
5. Deep Linking P
◆
Version 4.1.1 released
1. Messaging for No Internet Connection
2. Interactive Push Notification - Reason for Existing Geofence
3. Minor Fixes to Scheduling Reminders functionality
◆
Version 4.1.0 released
1. Push Notifications (Session Submission Status, Extended Session Duration Reminder, Exiting Address of Care, Scheduled Session Reminder)
2. Updates to Past Session Care
3. In-App Store Rating Prompt
4. Trouble Signing-In Tutorial Link on
◆
Version 4.0.5 released
Bug fixes and improvements
◆
Version 4.0.3 released
1. Select Reason for Past Session Submission
2. User Attestation
3. Claim Effective Date Messaging
4. Other U/I Enhancements
◆
Version 4.0.2 released
1. Updated Contact Center Hours of Operation
2. Updated Login Failure Messaging
3. Updated Session Submission Receipt
4. Other: Minor Data and Bug Fixes around Multiday Sessions
◆
Version 4.0.1 released
1. Ability to update text to Spanish Language from Login and Settings Pages
2. Address of Conflict Banner for Start and End times
3. Minor Bug Fixes
◆
Version 4.0.0 released
1. Ability to create a single and/or multiple session reminders in advance to keep track of appointments related to your customer/client with a calendar view
2. New Onboarding Tour to assist with new features
3. New redesign with Navigation
◆
Version 3.5.0 released
1. Re-design of the Start, End & Submit Live Session screens
2. Addition of location icons for the Home Screen
3. Submission confirmation screen for Live/Manual sessions
4. Banner for users who check-out >1500m on a Live session
5. Re-desig
◆
Version 3.4.1 released
1. New Location Prompts for Location Off
2. New Location Prompts for Location ON & Submitting Past Sessions
3. Updates to Banner messaging for Approved sessions and when Submitting Live Sessions
4. Minor Bug Fixes
◆
Version 3.4.0 released
1. Home Screen Enhancements
2. Message/Content update in User Account Lock feature
◆
Version 3.3.3 released
1. In-App Version Update: Notifies users about the availability of the latest version directly within the app.
2. Self-Service Account Unlock: Users can now unlock their accounts without needing support assistance.
3. Enhanced Messaging: Im
◆
Version 3.3.2 released
1. Frequently Asked Questions (FAQs) section
2. Bug Fixes
◆
Version 3.3.1 released
Minor Bug Fixes for Multiday Sessions
◆
Version 3.3.0 released
1. In-App Feedback Survey
2. Ability to Edit Sessions Post Submission
3. Banner alert to users starting a session outside of the Address of Care
4. Minor Bug Fixes and Enhancements
◆
Version 3.2.1 released
Fixed issue with submitting Multi-day care sessions.
◆
Version 3.2.0 released
1. Ability to enable or disable Biometrics from menu (More)
2. Color updates to message backgrounds (accessibility)
3. Location (geofence) enhancements for easier verification
◆
Version 3.1.0 released
1. Enhancements to Account Recovery process
2. Enhancements to the Login screen
3. Messaging specific to duplicate or overlapping session submissions
4. Messaging specific to Proof of Payment for sessions without location information.
5.
◆
Version 3.0.3 released
Updated Data Retention Language to the Terms and Conditions.
◆
Version 3.0.2 released
1. App now supports large text of up to 25% magnification.
2. Fixed: Certain phones prevented Care providers from starting and submitting care sessions.
◆
Version 3.0 released
Updated Onboarding screens for new users.
Removed FAQ section (will be available in future release).
Application performance enhancements were performed.