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Information
Apple ID1446065834
Bundle IDcom.esri.esrisupport
SellerSeller
Min iOS15.6
Min macOS12.5
Device familiesiphone, ipad, ipod
Released2019-05-03
Copyright©2026
Privacy policyLink ↗
Preview 2 platforms
iPhone 10 images
iPad 10 images
What’s New Version 7.37
Minor enhancements.
Description
Esri is the global market leader in geographic information system (GIS) software, location intelligence, and mapping that builds the leading mapping and spatial analytics software such as ArcGIS Enterprise, ArcGIS Pro, ArcGIS Online and many more. The Esri Support app brings self-help resources for all Esri's software products, assisted-support services, and case management features directly from your smartphone.
With the Esri Support app you can:
1. Find answers to your questions and solutions to technical issues using our generative AI chatbot.
2. Get notified instantly about new technical articles, videos, patches, bug status updates, case updates, ArcGIS Blogs, and more.
3. Explore video tutorials for Esri technologies.
4. Contact Esri Support by phone, chat, or case submission form.
5. Request a call back to get help on your schedule.
6. Manage your support cases, bugs, and enhancements.
7. Check the status of ArcGIS Online services with the ArcGIS Online Dashboard and get notified when a service is interrupted.
8. Subscribe to bugs and receive notifications whenever new information becomes available.
Accessibility
ipadiphonemacrealityDevicetvoswatch
Version history 25 versions
Build 886695041v7.372026-06-09 16:43:05
Minor enhancements.
Build 886401094v7.362026-06-02 16:11:52
Introduced AI-assisted case submission to streamline the support request process.
Build 883940984v7.352026-03-31 17:53:00
Bug fixes and improvements to case access behavior.
Build 883477649v7.342026-03-17 22:30:46
Improved readability of text in the Esri Support AI Chatbot when the app's appearance is set to dark.
Build 882957216v7.332026-03-03 13:16:47
Fixed an issue that prevented users from opening notifications.
Build 881702951v7.322026-01-21 20:01:11
Fixed a bug which prevented the case list from displaying correctly.
Build 880456488v7.312025-12-08 21:57:26
Minor updates and enhancements.
Build 878965410v7.302025-10-17 21:34:42
Minor enhancements
Build 878136210v7.292025-09-16 12:50:42
Minor updates.
Build 877700289v7.282025-08-30 11:57:54
Made minor bug fixes.
Build 877661247v7.272025-08-29 15:40:59
Made minor bug fixes.
Build 877593153v7.262025-08-28 12:17:11
Made minor updates.
Build 877556346v7.232025-08-26 10:11:43
Made minor updates.
Build 872481047v7.222025-03-19 13:43:31
• Diagnose errors by uploading images to the Esri Support AI Chatbot.
• Use the app in 36 languages.
• View real-time and historical details for ArcGIS Online service outages.
• Minor bug fixes.
Build 869308764v7.212024-09-27 02:17:14
Resolved an issue preventing videos from playing on iOS devices.
Build 868968944v7.202024-09-23 12:37:06
Minor UI enhancements.
Build 868824130v7.192024-09-10 21:07:13
• Users can log in via SSO or organization URL.
• Made several UI changes including dark mode.
• Improved AI chatbot performance with faster response time.
• Minor enhancements.
Build 868324880v7.182024-09-01 02:53:58
Fixed minor issues.
Build 867826482v7.172024-08-13 17:00:07
Fixed minor issues.
Build 867443337v7.162024-07-12 20:01:08
• Made minor enhancements.
Build 867362452v7.152024-07-10 00:02:00
• Subscribe to bugs without being required to connect with an organization.
• Read ArcGIS Blog posts and get notified when new blogs are available.
• Minor bug fixes.
Build 867345227v7.142024-07-09 17:15:15
• Subscribe to bugs without being required to connect with an organization.
• Read ArcGIS Blog posts and get notified when new blogs are available.
• Minor bug fixes.
Build 866866749v7.132024-06-21 15:55:11
Chat with live technical support analysts now.
Build 866643264v7.122024-06-12 23:25:35
Processing messages in the AI chatbot to provide real-time status updates for user queries.
Minor bug fixes.
Build 866450311v7.112024-06-07 00:43:02
Addressed AI chatbot response timeout issue.
No pricing data captured yet — comparisons appear once the app has paid storefronts or in-app purchases.
Availability 1 of 1 storefronts
| Region | Language | Price | Ratings | Avg | Version |
|---|---|---|---|---|---|
| US | en-US | Free | 33 | 4.5 | 7.37 |
Change log 29 changes · US
✎
releaseNotes updated
Minor enhancements.
✎
description updated
Esri is the global market leader in geographic information system (GIS) software, location intelligence, and mapping that builds the leading mapping and spatial
✎
subtitle updated
AI enabled support for ArcGIS
✎
name updated
Esri Support
◆
Version 7.37 released
Minor enhancements.
◆
Version 7.36 released
Introduced AI-assisted case submission to streamline the support request process.
◆
Version 7.35 released
Bug fixes and improvements to case access behavior.
◆
Version 7.34 released
Improved readability of text in the Esri Support AI Chatbot when the app's appearance is set to dark.
◆
Version 7.33 released
Fixed an issue that prevented users from opening notifications.
◆
Version 7.32 released
Fixed a bug which prevented the case list from displaying correctly.
◆
Version 7.31 released
Minor updates and enhancements.
◆
Version 7.30 released
Minor enhancements
◆
Version 7.29 released
Minor updates.
◆
Version 7.28 released
Made minor bug fixes.
◆
Version 7.27 released
Made minor bug fixes.
◆
Version 7.26 released
Made minor updates.
◆
Version 7.23 released
Made minor updates.
◆
Version 7.22 released
• Diagnose errors by uploading images to the Esri Support AI Chatbot.
• Use the app in 36 languages.
• View real-time and historical details for ArcGIS Online service outages.
• Minor bug fixes.
◆
Version 7.21 released
Resolved an issue preventing videos from playing on iOS devices.
◆
Version 7.20 released
Minor UI enhancements.
◆
Version 7.19 released
• Users can log in via SSO or organization URL.
• Made several UI changes including dark mode.
• Improved AI chatbot performance with faster response time.
• Minor enhancements.
◆
Version 7.18 released
Fixed minor issues.
◆
Version 7.17 released
Fixed minor issues.
◆
Version 7.16 released
• Made minor enhancements.
◆
Version 7.15 released
• Subscribe to bugs without being required to connect with an organization.
• Read ArcGIS Blog posts and get notified when new blogs are available.
• Minor bug fixes.
◆
Version 7.14 released
• Subscribe to bugs without being required to connect with an organization.
• Read ArcGIS Blog posts and get notified when new blogs are available.
• Minor bug fixes.
◆
Version 7.13 released
Chat with live technical support analysts now.
◆
Version 7.12 released
Processing messages in the AI chatbot to provide real-time status updates for user queries.
Minor bug fixes.
◆
Version 7.11 released
Addressed AI chatbot response timeout issue.