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Information
Apple ID1263463780
Bundle IDcom.aep.customerapp.apco
SellerSeller
Min iOS15.0
Min macOS12.0
Device familiesiphone, ipod
Released2017-12-12
Copyright© 2026 American Electric Power
Privacy policyLink ↗
Preview 1 platform
iPhone 5 images
What’s New Version 1.19.17
Enhancements to outage reporting and expanded access to request outage verification letters.
Description
Welcome to a better way to manage your account with our customer mobile app. You can view and pay your bill, report an outage, check outage status, manage your accounts, view billing history, and more! Use the "Remember me" feature to make login a breeze. Everything is now at the touch of your fingertips.
Features include:
OUTAGE INFORMATION
- Report a power outage
- Check outage status and track restoration progress
- Easy access to view outage maps in your area
ACCOUNT MANAGEMENT
- Choose "Remember me" to skip logging in each time you use the app*
- View your real-time account balance, payment due date, and balance details
- View and download your bill (PDF)
- Pay immediately for free from your bank account
- Make automatic or scheduled payments
- Other ways to pay (credit/debit card, in-person, by phone)
- Switch between multiple accounts
ENERGY USAGE
- Compare how your current usage compares to last month or the same time last year
SETTINGS
- Enroll in and manage your paperless billing
- Add or delete your bank accounts
- Enroll in and manage billing and outage alerts
*Logging into the Appalachian Power app requires an active account that is registered online at AppalachianPower.com
Accessibility
ipadiphonemacrealityDevicetvoswatch
Version history 25 versions
Build 886849852v1.19.172026-06-18 11:06:01
Enhancements to outage reporting and expanded access to request outage verification letters.
Build 885814231v1.19.162026-05-21 11:14:00
Updated messaging to clarify the difference between updating saved payment methods for one-time payments and recurring (autopay) payments.
Build 884865958v1.19.152026-04-27 12:00:07
This release includes bug fixes and performance enhancements.
Build 883989555v1.19.142026-04-02 11:04:48
Users can now navigate between multiple bills without needing to refresh or restart their session.
Build 883533890v1.19.132026-03-19 20:01:35
This release includes enhancements that make it easier to view your bill and update your preferences. We've also strengthened our password requirements to help keep your account even more secure.
Build 881365412v1.19.122026-01-15 12:33:51
Release Firebase updates to improve app reliability and resolve crash issues impacting certain users.
Build 880640233v1.19.112025-12-18 12:06:35
This release includes a bug fix to improve maintenance window messaging.
Build 880499830v1.19.102025-12-10 21:15:10
Improved communications for payment arrangements and completed minor bug fix impacting login for a small number of customers.
Build 880123904v1.19.92025-12-04 12:03:16
This release includes minor performance enhancements.
Build 879799455v1.19.82025-11-25 12:02:26
Improved Outage Map Access: You can now view the outage map directly from the home screen—no login required. Quickly check outage information without signing in.
Build 877976724v1.19.72025-09-09 20:18:39
This release include diagnostic updates.
Build 877106745v1.19.62025-08-12 11:01:23
This release includes minor bug fixes and performance enhancements.
Build 875670161v1.19.52025-06-26 11:05:13
This release includes an updated outage map and minor updates.
Build 873737431v1.19.42025-04-08 10:09:00
This release includes minor updates and performance enhancements.
Build 873393071v1.19.32025-03-25 10:03:09
This release includes minor updates to user experience for prepay customers, bug fixes, and enhancement updates.
Build 869204485v1.19.22024-09-26 10:30:25
This release includes minor bug fixes and performance enhancements.
Build 866861441v1.19.12024-07-23 21:07:21
This release includes bug fixes and performance enhancements.
Build 865158635v1.19.02024-04-17 21:03:22
Introducing a better way to view your energy usage! Understand why your bill fluctuates month-to-month (or even year-to-year) with our new bill comparison tool. It comes complete with tips to lower your usage so you can save money!
See your energy usage change over time with our new and improved bar charts! Contrast your electric bill with weather trends in your area to see how temperature can affect your usage! All this and much more in our latest update!
Build 863215105v1.18.232024-01-30 22:08:10
This release includes bug fixes and performance enhancements.
Build 862248280v1.18.222024-01-04 11:18:47
This release includes several enhancements to the payment process that make the experience smoother. Payments that are currently in process now appear in your payment history, and will shows as deducted from your total account balance. New customers can now enable outage and billing alerts directly from our app.
Build 855750460v1.18.212023-06-08 21:04:19
This release includes minor bug fixes and a new icon!
Build 855420179v1.18.202023-03-15 21:04:37
This release includes improvements to our payment process and payment programs, as well as enhanced visibility around pending disconnection notices in order to reduce the likelihood of a service disconnection.
Build 853958225v1.18.192022-12-21 10:09:26
This release includes improvements to the payment process, as well as enhanced visibility into our payment assistance programs.
Build 853502045v1.18.182022-12-06 10:03:58
This release includes a transition from an external paperless billing vendor to an inhouse solution. These changes are technical in nature and should have no customer impact. We've also included an update to our Account Summary banner message to provide more relevant content.
Build 850023095v1.18.172022-10-27 11:21:10
This release enhances the account summary view and includes the option to delete your digital registration.
No pricing data captured yet — comparisons appear once the app has paid storefronts or in-app purchases.
Availability 1 of 1 storefronts
| Region | Language | Price | Ratings | Avg | Version |
|---|---|---|---|---|---|
| US | en-US | Free | 147 | 2.8 | 1.19.17 |
Change log 29 changes · US
✎
releaseNotes updated
Enhancements to outage reporting and expanded access to request outage verification letters.
✎
description updated
Welcome to a better way to manage your account with our customer mobile app. You can view and pay your bill, report an outage, check outage status, manage your
✎
subtitle updated
Pay bill, report outage & more
✎
name updated
Appalachian Power
◆
Version 1.19.17 released
Enhancements to outage reporting and expanded access to request outage verification letters.
◆
Version 1.19.16 released
Updated messaging to clarify the difference between updating saved payment methods for one-time payments and recurring (autopay) payments.
◆
Version 1.19.15 released
This release includes bug fixes and performance enhancements.
◆
Version 1.19.14 released
Users can now navigate between multiple bills without needing to refresh or restart their session.
◆
Version 1.19.13 released
This release includes enhancements that make it easier to view your bill and update your preferences. We've also strengthened our password requirements to help keep your account even more secure.
◆
Version 1.19.12 released
Release Firebase updates to improve app reliability and resolve crash issues impacting certain users.
◆
Version 1.19.11 released
This release includes a bug fix to improve maintenance window messaging.
◆
Version 1.19.10 released
Improved communications for payment arrangements and completed minor bug fix impacting login for a small number of customers.
◆
Version 1.19.9 released
This release includes minor performance enhancements.
◆
Version 1.19.8 released
Improved Outage Map Access: You can now view the outage map directly from the home screen—no login required. Quickly check outage information without signing in.
◆
Version 1.19.7 released
This release include diagnostic updates.
◆
Version 1.19.6 released
This release includes minor bug fixes and performance enhancements.
◆
Version 1.19.5 released
This release includes an updated outage map and minor updates.
◆
Version 1.19.4 released
This release includes minor updates and performance enhancements.
◆
Version 1.19.3 released
This release includes minor updates to user experience for prepay customers, bug fixes, and enhancement updates.
◆
Version 1.19.2 released
This release includes minor bug fixes and performance enhancements.
◆
Version 1.19.1 released
This release includes bug fixes and performance enhancements.
◆
Version 1.19.0 released
Introducing a better way to view your energy usage! Understand why your bill fluctuates month-to-month (or even year-to-year) with our new bill comparison tool. It comes complete with tips to lower your usage so you can save money!
See you
◆
Version 1.18.23 released
This release includes bug fixes and performance enhancements.
◆
Version 1.18.22 released
This release includes several enhancements to the payment process that make the experience smoother. Payments that are currently in process now appear in your payment history, and will shows as deducted from your total account balance. New
◆
Version 1.18.21 released
This release includes minor bug fixes and a new icon!
◆
Version 1.18.20 released
This release includes improvements to our payment process and payment programs, as well as enhanced visibility around pending disconnection notices in order to reduce the likelihood of a service disconnection.
◆
Version 1.18.19 released
This release includes improvements to the payment process, as well as enhanced visibility into our payment assistance programs.
◆
Version 1.18.18 released
This release includes a transition from an external paperless billing vendor to an inhouse solution. These changes are technical in nature and should have no customer impact. We've also included an update to our Account Summary banner messa
◆
Version 1.18.17 released
This release enhances the account summary view and includes the option to delete your digital registration.